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Commercial Auto Insurance in Ontario

Do good for your vehicle AND your business, with a customized commercial policy that meets the unique demands of your delivery operations. We’ll shop all available prices across 25+ markets to find your perfect fit and necessary coverages.

Protect Your Trip From Point A to B

Whether you operate a fleet of delivery trucks or a single company car, the right commercial auto insurance policy ensures that your vehicles are shielded against unforeseen accidents, while also safeguarding your financial stability in the event of liability claims. Trust our expert team to navigate the complexities of commercial auto insurance, customizing a coverage plan that perfectly aligns with your business’s unique needs, and keeps your operations running smoothly.

Vehicle-related incidents can lead to significant loss and/ or disruption to your business operations.

Incorporating a commercial auto policy into your business’ risk management strategy is most common (and recommended) in the following industries:

Transportation & Logistics
Retail (Online, Brick And Mortar)
Construction & Contracting
Rental & Leasing
Mail & Courier
Delivery (Uber Eats, DoorDash)

Coverages

Optional Coverages

Commercial Auto Insurance in Ontario: What You Need to Know?

As a business owner in Ontario, protecting your vehicles is crucial to keeping your operations running smoothly. Whether you run a small delivery service, a trades business, or a large fleet operation, commercial auto insurance plays a vital role in safeguarding your business.

What is Commercial Auto Insurance?

Commercial auto insurance is a specialized type of insurance policy designed to cover vehicles used for business purposes. It provides coverage similar to personal auto insurance, but it includes specific protections tailored to the needs of businesses. This type of insurance covers the cost of damages or injuries resulting from accidents involving business vehicles, whether those vehicles are cars, vans, trucks, or fleets.

Types of Vehicles Covered by Commercial Auto Insurance

Your business might use different types of vehicles, all of which can be protected under a commercial vehicle insurance policy, such as:

Delivery vans
Service trucks (plumbing, electrical, HVAC)
Construction vehicles
Company cars used by employees
Fleets of vehicles for transportation or logistics
Trucks for goods transportation

It’s important to note that commercial vehicle insurance in Ontario provides coverage for vehicles that are used primarily for business. Even if your employees use their personal cars for work, they may need additional coverage to account for the commercial use of the vehicle.

When is Commercial Auto Insurance Necessary?

In Ontario, businesses that own or operate vehicles for work-related purposes are legally required to carry commercial auto insurance. This specialized coverage – also referred to as commercial vehicle insurance or commercial car insurance – provides protection for vehicles used in business operations, whether it’s a single delivery van or an entire fleet. If your company uses vehicles in any capacity beyond personal use, obtaining the right insurance is not just a smart business decision – it’s a legal obligation.

You are required to have commercial vehicle insurance in Ontario in the following situations:

Your vehicle is registered under a business or company name
The vehicle is used to transport goods, tools, or equipment for business purposes
Employees drive company-owned vehicles for job-related tasks
Your operation includes a fleet of vehicles used for services, deliveries, or field work
You provide transportation services or drive passengers as part of your business

Unlike standard auto insurance, commercial auto insurance offers coverage tailored to the unique risks of business driving, like higher liability exposure, cargo coverage, and protection for multiple drivers. Whether you’re a contractor, courier, tradesperson, or run a mobile business, the right commercial car insurance policy helps safeguard your business assets, vehicles, and employees while ensuring compliance with provincial laws.

Getting a policy starts with securing a commercial auto insurance quote from a trusted provider. Businesses can benefit greatly by working with a commercial auto insurance broker or commercial vehicle insurance broker, who can assess your specific needs and compare multiple carriers to find the best rates. At Duliban, you can even get a commercial auto insurance online quote, making it fast and simple to get covered.

Whether you’re just starting your business or managing a growing fleet, don’t leave your vehicles uninsured or underinsured. A proper commercial car insurance quote ensures you know what you’re paying for – and what’s protected. Let a knowledgeable commercial car insurance broker guide you through the process and help you find the right level of protection for your business on Ontario’s roads.

Risks of Not Having Commercial Auto Insurance

Without adequate commercial car insurance, your business could face significant financial loss in the event of an accident. Here are some potential risks:

Personal Auto Insurance Won’t Cover Business Use: If an accident occurs during business operations, your personal policy may not cover the damage, leaving your business responsible for costly repairs or medical expenses.
Liability Risks: If one of your employees causes an accident in a business vehicle, you could be held liable for injuries or damages. Without insurance, these costs can be overwhelming.
Legal Penalties: Failing to secure the necessary insurance can result in fines, penalties, or even the loss of business licenses in Ontario.

Advantages of Commercial Auto Insurance

Securing commercial auto insurance in Ontario offers several advantages for business owners. By investing in the right policy, you’ll gain peace of mind knowing that your vehicles and business operations are protected from unexpected incidents.

Key benefits of commercial vehicle insurance:

Liability Protection: This covers legal fees, medical expenses, and damages if your business is found at fault in an accident.
Property Damage Coverage: Protects your business from the cost of repairing or replacing damaged vehicles.
Medical Payments: Provides coverage for medical expenses incurred by drivers or passengers injured in an accident involving your commercial vehicle.
Comprehensive and Collision Coverage: Safeguards your business against vehicle damage caused by non-collision events, such as theft, vandalism, or weather-related incidents.
Uninsured/Underinsured Motorist Protection: Protects your business if your vehicle is involved in an accident with an uninsured driver.
Customizable Options: Policies can be tailored to suit the specific needs of your business, whether you operate one vehicle or a large fleet.

Additional Benefits of Working with a Commercial Vehicle Insurance Broker

like Duliban Insurance Brokers helps you

Expert Guidance: A commercial vehicle insurance broker like Duliban Insurance Brokers helps you navigate the complexities of selecting the right coverage, ensuring you have all the necessary protection.
Personalized Service: Brokers work with multiple insurance companies to compare policies and rates, allowing you to find the most cost-effective solution for your business.
Risk Management Advice: Brokers can also offer advice on how to reduce your business’s risks and premiums through safe driving practices and fleet management solutions.

Why Choose Duliban Insurance Brokers?

At Duliban Insurance Brokers, we specialize in helping businesses find the best insurance solutions for their commercial vehicles. Here’s why we’re the ideal choice for your commercial vehicle insurance needs:

Customized Coverage: We recognize that each business has its own specific needs. Our team will work closely with you to assess your needs and recommend the right coverage options that fit your operations, whether you have a single vehicle or an entire fleet.
Multiple Carriers: As a trusted commercial auto insurance broker, we partner with a wide range of insurance providers. This allows us to compare policies and rates from different carriers to find the best solution for your business at a competitive price.
Seamless Online Process: You can easily get a commercial auto insurance online quote through our website. Our simple process allows you to get the coverage you need quickly and efficiently, without the hassle of paperwork.
Expert Support: With decades of experience in the insurance industry, our knowledgeable brokers are here to guide you through the entire process. We’re committed to providing excellent customer service, answering your questions, and ensuring that your business is properly protected.
Local Expertise: As a company based in Ontario, we understand the unique requirements of commercial vehicle insurance in Ontario. We’re familiar with local laws, regulations, and risks, so we can offer tailored advice and coverage that suits your business.

The Duliban Insurance Brokers Difference

At Duliban Insurance Brokers, we pride ourselves on providing exceptional service to our clients. Here’s what sets us apart:

100% Ontario-based: We are proud to be a local, Ontario-based insurance broker. Our team knows the local market and is familiar with the challenges Ontario businesses face.
Personalized Approach: We don’t believe in a one-size-fits-all approach. We take the time to understand your business and offer customized insurance solutions that meet your needs.
Trusted Relationships: As an established commercial vehicle insurance broker, we have built strong relationships with multiple insurance providers, allowing us to offer the best coverage at competitive rates.

Contact Us Today

Protecting your business vehicles with commercial auto insurance is essential for any business operating in Ontario. Whether you’re looking to safeguard a single company car or an entire fleet, Duliban Insurance Brokers is here to help. With our personalized approach, competitive quotes, and expert guidance, you can rest assured that your business is in safe hands. Contact us today for a commercial car insurance quote and let us help you protect what matters most.

Ready to get started? Request a commercial auto insurance online quote today or reach out to one of our brokers for more information!

Call us at +1 855-385-4226.

Frequently Asked Questions

We have collected the most relevant questions and answers about commercial auto insurance in Ontario for you.

No, personal auto insurance is not sufficient if your vehicle is primarily used for business activities. You need commercial auto insurance to ensure you have the correct coverage in case of accidents or claims related to business use.

How are premiums for commercial auto insurance calculated?

The cost of commercial vehicle insurance is determined by several factors, including the type of vehicle, how it’s used for business, the location, the driver’s history, and the required coverage limits. Your business needs will also affect the premium.

Do I need a commercial auto policy if I only use my vehicle for business occasionally?

Even occasional use of a vehicle for business purposes may require commercial auto insurance in Ontario. The frequency of use and the type of business activities will help determine the right coverage for you.

Can I insure multiple business vehicles under one policy?

Yes, many insurers offer fleet or multi-vehicle policies, allowing you to cover multiple vehicles under one commercial car insurance policy. This can simplify managing your insurance and may reduce overall costs.

What happens if my commercial vehicle is involved in an accident without proper insurance?

Operating a commercial vehicle without the necessary coverage can result in legal consequences and significant financial liabilities. Ensuring you have the right commercial auto insurance in Ontario protects your business from these risks.

What types of businesses require commercial vehicle insurance?

Any business that uses vehicles for deliveries, transporting goods, or moving employees should have commercial vehicle insurance in Ontario. This includes tradespeople, contractors, and service-based businesses.

Can I get commercial car insurance online?

Yes, many providers now offer the ability to get a commercial auto insurance online quote, making it easy to compare options and find the right coverage for your business.

Why should I work with a commercial car insurance broker?

A commercial car insurance broker can help you find the best coverage at competitive rates. Brokers have access to multiple insurance companies, making it easier to tailor coverage to your business’s specific needs. Call us at +1 855-385-4226. The manager will answer all your questions and help you with the commercial vehicle insurance quote.

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K. Livingston

1 day ago

June was very helpful and friendly. Help me obtain an insurance in an efficient manner. Thank you

Sabrina AJ

2 days ago

We dealt with Alex Shortridge at Duliban Insurance for our new home insurance needs and had nothing short of an excellent experience. She was prompt and knowledgeable, resourceful, and helped us secure a policy with a different insurer than we originally had planned to go with, at a much reduced cost. We look forward to working with Alex in the coming months to get insurance quotes on our rental properties.

Cydney Tokan

3 days ago

Hilary was a great help in finding me lowet rates and made switching from my previous insurance provider to Duliban a breeze! Thanks a lot, Hilary!!

Jake Richard

3 days ago

Damian Poznanovic Has been super helpful with getting me the best rates

Daniel Roach

3 days ago

Hailey was very helpful and answered all my questions

Chi Hong Sum

3 days ago

Damian was efficient in providing home insurance quote and home insurance application. He was quick to respond to questions and concerns, making the application process very smooth. Thank you.

Julius Ndi

4 days ago

Damian was an incredible help. Very professional and honest and very timely with responses

Rob Ferguson

4 days ago

Always fast and easy to work with, best tractor and atv policies around. Thanks Mallory !

Allan Brown

5 days ago

Mallory was a great lady to chat with very knowledgeable very friendly need anything dont hesitate to ask

janez ratnik

5 days ago

Worked out a new Homeowner's policy with Amy. The quote she originally gave me was quite reasonable, and I was willing to accept it, but later in the day she came back with an even better one. Went beyond. Thanks Amy!

Laurie Hamilton

5 days ago

I was referred to use this company by a friend who has had a good experience. I was contacted by Amy. She was very friendly, professional with quick replies.

Chie Fukushima

6 days ago

I had to renew my auto insurance and talked to Damian today. He helped me out very efficiently. I will deal with him again next time.

Chris Moyer

6 days ago

June was extremely helpful to get my son the best deal he could get. Thanks June.

Aaron Pettipas

6 days ago

Hilary was fantastic. She was very knowledgeable and punctual. I had a tight timeline and she was able to accommodate and find me great and affordable coverage, beating my current coverage by a large margin, and successfully helping me navigate a few hiccups along the way. I would highly recommend working with her and the team at Duliban. Thank you Hilary, for the relatively stress free process and I am looking forward to a long lasting relationship with Hilary and the team.

dimebolt6

6 days ago

Always awesome and fast service

Mike Schaefer

7 days ago

June was excellent to deal with. Very knowledgeable made the transfer of my insurance policy very easy. great price. Stress free awesome service. Thank you June.

Per Per

1 week ago

Hailey jane hyatt was very helpfull ..friendly and knowledgable. She is a 12 out of 10 rating. A REAL HUMAN

Erin Burns

1 week ago

Lisa is great to work with. Personable, knowledgeable, and efficient. She was great to go over details and make sure we understood and found the best solution for our needs

Sean Mcgann

1 week ago

Great communication returned calls , easy to deal with ...

Nobody Here

1 week ago

Fast and easy and they find you the best policy out there, great place to get insurance.

Alex Maguid

2 weeks ago

We had to get insurance quickly and Amy was amazing. She helped us through the process and explained everything. She also helped us find a reasonably priced insurance. I highly recommend her and the Duliban group.

Henry Collins

2 weeks ago

Exceptional service from start to finish. Damian was knowledgeable, responsive, and took the time to find the best coverage tailored to my needs. Highly recommend for anyone seeking reliable and professional insurance advice!

Annie Friesen

2 weeks ago

Damian was very helpful

Mairi

2 weeks ago

My home insurance was about to expire and I only had hours to set a new policy up. Alex took time from her busy day to fit me in and ensure I had a policy in place on time. She was easy to speak to and easier to work with!! Duliban also has my motorcycle policies ight now and will soon have all my vehicle insurance as well! Thank you Alex for everything you did to ensure we were set up and ready to go.

Michele Allison

2 weeks ago

Received excellent service from Alex Shortridge at Duliban Insurance.

Elicia Leocadio

2 weeks ago

Hilary Phelps was amazing. She took her time with finding the right insurance for us. Very quick and easy process. Would absolutely recommend this broker to anyone who appreciates being listened to and taken care of. Thank you again Hilary!!

Scott McGregor

2 weeks ago

June Sabo was a pleasure to deal with in setting up a new policy. Great rates and service from her and Duliban.

Olivia O'Brien

2 weeks ago

I had the pleasure of working with Hilary from Duliban Insurance and she is amazing! She’s very responsive, quick to answer all my questions and she ensures a smooth experience from beginning to end. Would highly recommend Hilary if you’re looking for an amazing broker!

Cole McKnight

2 weeks ago

Damian was really great to work with throughout the entirety of the process. He was quick to respond, was knowledgeable, and was thorough while outlining the coverage and associated costs with my car insurance quote. Thank you, Damian!

Patrick Fox

2 weeks ago

Mallory Crossman was very helpful and responded quickly to any questions I had on home insurance. Very satisfied with the service provided.

Boris Sutak

2 weeks ago

Great help from Hailey - Jane! Managed to take care of my coverage while traveling abroad. Thanks again for the great service

Ryan Busnello

2 weeks ago

I was looking to leave my current insurance provider, and I found Duliban Insurance Brokers while doing my research. Damian was my broker, and helped me find an insurer for a better price and with better coverage than what I originally had. Huge thanks to him for helping me out! I recommend his assistance if you are interested in looking for insurance coverage.

Ava Lottridge

2 weeks ago

Damian was super helpful

Tina Mirabella

2 weeks ago

I am very happy with the service I have received over the years at Duliban Insurance Brokers. I have worked with both Amy Brown and Venice Caranto. Both individuals were extremely professional and exemplary in their quick response time and attention to detail. I would like to especially thank Venice at this time as she went out of her way to help me while I was overseas. Thank you for your efforts. Much appreciated.

Ashley Chwal

3 weeks ago

I had a wonderful experience working with my insurance broker Mallory Crossman. She was friendly, knowledgeable, and kept me informed throughout the entire process. She took the time to answer all my questions, made everything easy to understand, and genuinely cared about helping me find the right coverage. Her communication and attention to detail were greatly appreciated. I highly recommend her to anyone. Mallory Crossman is one of the best brokers I have had the privilege to have !

Lucas Brouillard

3 weeks ago

Damian was top notch! Faught hard to get me an honest rate i would reccomend

Michelle Z

3 weeks ago

Yvonne Hudson helped me in a crises..thank you so much for your help ❤️

sandra weaver

3 weeks ago

After at least 15 phone calls, and so many let downs, Amy at Duliban Insurance was able to get us our home insurance. We purchased an older mobile home, and she quickly got us set up so we could close on-time. I highly recommend this company.

David Kurosky

3 weeks ago

Few more questions needed to be asked by agent to ensure thorough understanding of the insured and ultimately the price of insurance. We were satisfied with the process

James Kelly

3 weeks ago

Damien was a pleasure to work with, very prompt very assertive Thank you for the hard work and support

Shaun Hedrick

3 weeks ago

Amy Brown was amazing to deal with from start to finish setting me up with my Polaris Slingshot insurance policy. She answered all my questions and got me up and running with the new toy. Highly recommend Amy for all your insurance needs!!!

Bradley P

3 weeks ago

Big thanks to Damian for helping me out when I was struggling to find insurance. Quick turnaround, best rate he could get me and I had insurance the next day after being denied by many. Couldn't have done it without his help, great communication and would 100% recommend using his service to anyone in the future

kayla

3 weeks ago

amy was great! very helpful.

Sarah Odidi

3 weeks ago

A Professional touch, thank you

Meghan Balogh

3 weeks ago

I recently contacted Damian to help me find the best deal for insurance. Damian was truly incredible: his communication was clear and fast, and he found me home and auto insurance about $2k less per year than I have been paying, which is truly such a relief. Thank you so much for your help with this, Damian. I highly recommend the brokers at Duliban and I also felt comfortable and positive about going ahead with them, because they are an Ontario-based company. It feels great to support a local business.

Joe Michlik

3 weeks ago

Alex Shortridge worked very hard and went above and beyond to shop insurance for me. I had tech problems with etransfer and she walked me through it.

Curtis Bolton

3 weeks ago

Flawless! Was extremely easy to get started with Dublin! Hillary was really helpful with not just helping me set up a policy, but she made sure to find the correct coverage for my needs! I also really like you can goto their website and access the client portal. For all your insurance needs reach out to Hiliary at Dublin insurance!

Carol Chen

3 weeks ago

Damian helped me get a fair and unbeatable price for auto and tenant insurance. He was responsive and answered all my questions in a comprehensive and timely manner. Thank you Duliban Insurance!

Sheridan Gaboury

3 weeks ago

Emily A. was great, very prompt and helpful!

Rudi Croi

3 weeks ago

Great experience with Mallory at Duliban Insurance. She was helpful, professional, and made everything simple. Would definitely recommend.

ZAC DUNCAN

3 weeks ago

I had a great experience with Mallory Cross man while trying to get insurance as a first-time driver. after being turned away by other places, she took the time to help me through everything and find a solution that worked. She was patient, clear, and kept working on it until I was finally insured. I really appreciate her help and would recommend her to anyone, especially first time-drivers

steven rombough

3 weeks ago

I had the pleasure of dealing with June Sabo from Duliban Insurance and the experience was easy and efficient. I would strongly suggest anyone in the market for auto insurance contact June Sabo at Duliban Insurance !

Tessa Mceachern

3 weeks ago

I had a very good experience with Damian, he walked me through the emailing part which I suck at lol. Definitely recommend

Tessa Mceachern

3 weeks ago

Really nice guy, walked me through my horrible emailing skills lol. Definitely a good experience!

Jay Farnell

4 weeks ago

Damian was very fast very easy to deal with and got the job done thank you very much

Michael Saban

4 weeks ago

Damian Poznanovic made me feel like the most important person in the World. He returned my call promptly and worked hard to provide the exceptional solution for my insurance needs.

Mary Laderoute

4 weeks ago

Senanya was polite and a pleasure to deal with. She took care of my payments for both my Car and Home Insurance

Jack Levenstadt

4 weeks ago

Just just transfered my Intact Insurance to Duliban Insurance Brokers. I SAVED ALOT off money. I urge you if you have insurance and you think that yiu paying too much. Shop around then call DULIBAN ASK FOR .DAMIAN POZNANOVI. He is a Dynamic Man and will shop the market for you. Best off all he answers the phone , and gives you personalized Service. Which is REFRESHING INTACT NEVER ANSWERS THE PHONE OR called me Back. I believe Duliban will be a better fit for my needs. Damian Look forward to doing more business with you.

Lauren H

4 weeks ago

Damian was super helpful and kind, he got me the cheapest quote by far compared to all other brokerages. He was also quick to answer back emails and calls which I appreciate. Very happy with my experience with Duliban Insurance.

Hilda LeBlanc

4 weeks ago

Working with Mallory Crossman has been an absolute pleasure. She took the time to explain every detail of my policy in plain language, making sure I understood my options. Her friendly approach and deep knowledge gave me complete confidence in my coverage. I am a senior and appreciated her patience with me plus I had to call her back for guidance with the monthly payment in the application form and she returned my call immediately. Exceptional service.

Angie O'Brien

4 weeks ago

Alex was very responsive and attentive to what details were needed, in a timely fashion. Lovely to deal with.

Michael

4 weeks ago

Senanya Jayatilake treated me well, very efficient and to the point,great rep.

ADEREMI ADERIBIGBE

4 weeks ago

Alex Shortridge at Duliban Insurance responded quickly to all my questions. She is super responsive and easy to work with. Thanks Alex

Owen deBruin

1 month ago

Rebecca was an excellent help to us recovering some overpaid funds. She helped us through the process of getting our money back and we greatly appreciate it. She had a lot of communication with us through the whole process, keeping us informed of how things were going. We are greatly pleased to have insurance that cares.

Tim Blackwell

1 month ago

Mallory was great to deal with! Very polite, no pressure and made sure everything was in my best interests. Thanks Mallory!!

paul smith

1 month ago

very knowledgeable and friendly - Great job!!

Tou Mosh

1 month ago

Yvonne Hudson helped my wife and I on our policy changes. She suggested changes which made a lot of sense and saved us money. She was fast and prompt. Fully recommend her. Thanks Yvonne.

Sarah

1 month ago

Ryan Gosnell at Duliban was extremely helpful in securing insurance for me. He is highly professional, consistently prompt in his responses, and took the time to ensure all my needs were thoroughly addressed. He made the entire process smooth and stress-free. I would highly recommend him to friends and family.

Les Pall

1 month ago

Excellent care, quick to solve any issues and Yvonne was very curtious and made the whole thing painless....

Laurie Goulding

1 month ago

Very helpful. Explained all my options.

Marc H

1 month ago

Sheri and the team are amazing. Duliban has always come through with helping us with our insurance needs. They make the whole process easy and professional. Sheri is outstanding, I’d ask for her as a new client. She’s one of the best customer representatives I’ve ever worked with and she has saved us thousands on insurance.

Daniel Roach

1 month ago

Alex Shortridge was very helpful with my question. Prompt with her reply.

A B

2 months ago

Great experience with Duliban Insurance! Lisa was incredibly helpful and managed to save us hundreds of dollars on our home insurance while still getting us great coverage. She was professional, responsive, and made the whole process easy and stress-free. Highly recommend Lisa and the team at Duliban Insurance!

Tyson Creed

2 months ago

To Mallory Crossman from Duliban insurance for her exceptional service and her great effectiveness.

Kevin McGrath

2 months ago

I’ve been with Duliban for a couple of years. Always friendly, always efficient. Senanya is a fantastic agent and solved my concern quickly and stress-free. Will continue to use them as my insurance brokerage. Highly recommend.

Wilma Eichler

2 months ago

Sananya did a great job.

Angelo Alaimo

2 months ago

Excellent customer service. Very informative and helpful in the explanation of all details regarding all our needs. So glad that I was referred to Mallory Crossman at Duliban. She has exceeded all my expectations. Mallory's knowledge and professionalism is greatly appreciated!

Yee Wai

2 months ago

Ms. June Sabo at Duliban is knowledgeable, helpful , courteous and she promptly responds to questions and emails. She makes getting insurance quotes and completing paperwork a less time consuming and stressful process.

Lucio Ferrara

2 months ago

Hilary was awesome in helping me find auto insurance! She found me the absolute lowest possible quote even when compared to the same company from other brokers. Any questions I had were swiftly answered. Thank you to Hilary and the team at Duliban Insurance Brokers!

mack ragman

2 months ago

Hilary Phelps is the best!!! Would recommend her to everyone from now on.

Shaun Mahood

2 months ago

Amy ,was amazing this morning helping me , she is quick , she is a professional and such a super nice person !!! Thanks again

Aalay Padd

2 months ago

I had the opportunity to work with Lisa Brant regarding my home insurance. She was highly professional and thorough in explaining the quotes, and I was able to save a significant amount compared to my previous policy. I would definitely recommend reaching out to her if you're looking for excellent service.

lise Arsenault

2 months ago

I recently worked with Mallory Crossman for my car insurance, and I was very impressed with the service I received. She was both professional and personable, which made the whole experience easy and comfortable. She took the time to explain everything clearly, answered all of my questions patiently, and made sure I understood my options. I never felt rushed, and her friendly manner made what can sometimes be a stressful process feel simple and reassuring. I truly appreciated her knowledge, efficiency, and genuine care in helping me find the right coverage. I would highly recommend her to anyone looking for excellent insurance service.

Tom Namestnik

2 months ago

Alex Shortridge was responsive and pleasant to work with. Great service, thank you.

Donna Lucas

3 months ago

Very good service and fast thx

Filip Gandzi

3 months ago

June is efficient, knowledgeable, and made the entire process smooth and stress-free. Highly recommend for anyone looking for reliable and professional service!

Cody

3 months ago

Joseph and Alex were great in the process of getting me insurance for my vehicle. I recommend reaching out to duliban if you have any insurance needs.

Brynna Taylor

3 months ago

Senanya was amazing, she solved all of the issues before we even discussed them in depth, which was such a relief. She answered all of my questions and got back to me incredibly quick. Thank you for your help Senanya, you made my day go so much smoother!!

Larissa Grebenkov

3 months ago

Hilary was very professional and very helpful. Provided a great assistance and through quotes. It was done fast and efficiently.

Lucas Vandendool

3 months ago

Alex shortridge was very helpful and quick with response time

Susan Dube Music Studio

3 months ago

Thank you for great customer service, Rebecca. I'm greatful after many years of business together, as a senior, the care was excellent. A long time customer, totally satisfied.

Patrick Deshwal

3 months ago

June was fantastic to work with, explained everything with great detail and got a great rate.

Ray Ellis

3 months ago

Amy was very easy to deal with met my requirements easily and in a pleasant and friendly manner.

Barbara Colbey

3 months ago

June Sabo cut our car insurance costs in half with the same and some better benefits.

Yonatan Samiel

3 months ago

Amy Brown is a very talented person, she's the best

Janette Holtzman

4 months ago

June was a pleasure to talk to. She set everything up for me and made sure my insurance was in place on the day I picked up my new car. Easy process and friendly service. Our family has been happy clients of Duliban for many, many years!

Helena Vis

4 months ago

Working with Duliban makes getting insurance so easy, and June has always been so helpful and quick! I would definitely recommend!

Joleigh Spadafora

4 months ago

Amazing people, so thoughtful, passionate, patient and great to talk to. They did great work finding me a great insurance for home and auto.

Christian Combes

4 months ago

Have been been dealing with a broker by name of Alex Shortridge. Very attentive and willing to go the extra mile in order to help me attain the best kind of deal with my insurance. The professionalism and attention to my requirements has been above expectation. I managed to get a quote via Alex @ Duliban which saved me aprox. 50% compared to my original insurance company provider. I can only hope, and expect that dealing with smaller & more personalized insurance offering companies, the service (when needed for claims, or ad-hoc) be equally satisfactory. Look forward to a long and stable relationship with my Broker and/or new Insurance service provider.

Ndongala Masiandoki

4 months ago

I was shopping for the insurance more than a year but I come a cross with the lady name Alex she’s amazing she promised me she definitely get mes better quote regardless my situation and she did it she talk nice smooth and polite I appreciate her I will definitely recommend my friends to her if they need insurance thank you Alex shortridge

Janice Carr

4 months ago

Like everything that Alex has set up for me.

Emil Bistrian

4 months ago

My experience with broker LISA BRANT was very good.She give to me profesional information i needed to find a competitive rates.The services was friendly,fast,eficient with good result.I recommend with pleaser this Duliban company and in special broker LISA BRANT.Thank Lisa.Emil from Kitchner.

Robert Fulton

4 months ago

Hello I have been a Duliban client for years. Recently I was doing business with Alex Shortridge and I must say I was impressed with her attention to detail in providing all the information that was required to add another property to my current profile. Also I might mention her custom service skills were excellent. Thankyou Alex Best Robert

Jess Park

4 months ago

I worked with Amy Brown, and the experience was very positive. She was very responsive, knowledgeable, and easy to work with. Highly recommend!

Chris Mazzuca

4 months ago

I had such a great experience working with Hailey-Jane at Duliban Insurance Brokers. Her communication was honestly the best part of the entire process. She was quick to respond, clear in her explanations, and always kept me in the loop. I never had to chase her down or wonder what was going on. She made everything feel easy and straightforward. You can tell she genuinely cares about doing things properly and making sure her clients feel comfortable and informed. Professional, responsive, and incredibly reliable. I would absolutely recommend Hailey-Jane to anyone looking for top level service.

Hector Benavidez

4 months ago

Mrs. June was very helpful looking the best insurance for me thank you.

Travis Connors

4 months ago

Called in to have a change on policy with the help of Hailey-Jane Hyatt service was outstanding 5 star for sure

Henry Ngo

4 months ago

June was fantastic to work with! She managed to get me a very competitive rate that beat out my previous provider. The transition to my new policy was seamless, and she handled all the paperwork and specific effective dates perfectly. Highly recommend her if you’re looking for great coverage at a better price.

Irene mackenzie

4 months ago

Great service and very knowledgeable. Worked to get me the best price. A pleasure to deal with! Thanks Mallory

Wendy Priolo

4 months ago

Ryan answered my email promptly. Very professional. Thank you

Vince Azarnush

4 months ago

Great brokerage. Ryan Gosnell was very helpful!

James Peacock

4 months ago

Hayley was excellent very friendly and thorough I was really pleased she certainly made my day.

Corrie Briscoe

5 months ago

Tia is incredible! She’s excellent to deal with. Quick replies, knowledgeable and easy to work with. The company products are always priced competitively. I will continue working with them for a long time to come.

Kansas Fargnoli

5 months ago

Customer service was amazing! Hailey-Jane Hyatt was very kind, easy to work with and fast to get everything done for me. Love it!

Julie Luth

6 months ago

It was my first time getting insurance on my own and I have had nothing but impeccable service from Duliban! Their team is communicative, kind, and genuinely care that you get the best rates. Huge shoutout to Warren D for being such a great broker and for being so patient and helpful!! He’s so wonderful to talk to and made sure I had all the info I needed and got the right coverage with the best rates! Also, shoutout to Ashley C for getting me in touch with Warren! I would 100% recommend Duliban to anyone!

Moksh Sharma

7 months ago

Warren provided me with excellent service, he moving like a MVP

Jennifer McNeill

7 months ago

I’ve been with Duliban Insurance for a while now, and I’ve always had great experiences. Sheri Rodrigue and Warren Drake are both fantastic to work with — professional, friendly, and quick to help with anything I need. They also run a monthly referral contest, and I actually won $1,000 recently for referring someone! Highly recommend them if you’re looking for reliable insurance broker and excellent customer service.

EASYLOVE _

7 months ago

This review is a very long time coming, My original plan was to write this when my first payment came out, I already paid for the first payment before it even happened. Forgetful lol With this in mind, I apologize Alex Shortridge for the wait she was genuinely one of the most patient people I have ever had the pleasure of working with, I had many confusing questions that she answered and reworded her answers to help me better And throughout the process of me trying to find a car, she made the process of getting quotes super simple and easy All around the experience I had with this human being was excellent Frankly, that word doesn’t carry enough power to explain how happy I am with her work As you can tell, I am happy with the service Thank you for making this process less confusing for me Alex!!

Nancy Sinke

7 months ago

Anya was very good to work with! She was always quick to respond and had the HSA set up very quickly.

Eric Guenette

7 months ago

Thanks Todd for your help a few weeks ago in finding another car insurance that was much more affordable. Your quick turnaround was appreciated. Sincerely, Eric

Joshua Cottle

7 months ago

Rafael is the best. Really fast responses and always super helpful, he has been extremely patient with my finding a new truck. If you need help with auto insurance, I would recommend him without a doubt.

Razvan Iftime

7 months ago

Great customer service !

LouAnn Leon

7 months ago

Agent Alex Shortridge was very fast, knowledgeable and efficient. It was a pleasure dealing with her

A B

7 months ago

I had a great experience with the insurance sales team. They were professional, patient, and took the time to explain every detail clearly. Amy Brown made the entire process smooth and stress-free, ensuring I got the best coverage for my needs. It’s rare to find such genuine care and efficiency in customer service — highly recommended!

Nick Fragis

7 months ago

Alex helped me get a great quote over the phone within minutes highly recommend.

Rodah Ncube

8 months ago

Alex is the best. She was a pleasure to deal with. My CAA membership gave her problems to apply to the quotation even after a few attempts talking to the CAA. She took it upon herself to make sure that I got that discount in a fast and timely manner. She is just a pro. Thank you Alex for your efforts. God bless you always.

Chris

8 months ago

Amy from Duliban Insurance was very helpful with setting up my new insurance policy. She made the process seamless while explaining all my options with great detail and clarity.

Tom Chire

9 months ago

Thanks to Alex Shortridge and the team at Duliban Insurance Brokers for their work in putting together our automobile insurance package so quickly on an emergency basis. (A miscommunication between the insurance agency, ourselves and the Broker lead to a very scary situation of almost being uninsured). Thank you Alex and Duliban for coming to our rescue!

Lindsay Glennie

9 months ago

Highly recommend! Lisa was amazing, she made getting both my tenant and vehicle insurance completely seamless. Through a move, a name change, and a stressful time, she handled everything with care and made it all so easy. I can’t sing her praises enough.

Barry Isaacs

9 months ago

Alex (Alexandra) Shortridge is AWESOME…777 ‘Stars’ out of 5…friendly, efficient, caring, helpful, reliable, & on & on. If anyone is looking for an insurance company, you’ll never find anyone BETTER to work with + help U than Alex…no doubt about it, everybody!😀

Demir

10 months ago

Alex Shortridge was amazing, got me the best quote as a high risk driver, was very kind and communicative and went out of her way to reply to my outreach outside usual office hours which was super helpful. Recommend!

Lesley Corvetti

10 months ago

Amber has been fantastic to deal with. Very knowledgeable and professional!!! She was happy to answer my questions and concerns.

Taylor M

10 months ago

I had the pleasure of working with Alex S., who was a huge help! She was quick with replying, courteous, patient, and very knowledgeable with questions related to car insurance. Highly recommend!

John Klein

11 months ago

We chose Duliban Insurance Brokers in Welland (after having seen their high ratings on-line) to enquire about car insurance for a family member. From the initial walk-in contact we had with their receptionist, to the follow-up, we have been impressed! We received a response from their Senior Personal Lines Producer, Amy Brown, that same day and she was able to secure excellent rates immediately. She has worked for us in a very timely, efficient manner for which we are very thankful. We would highly recommend this company and, specifically, Amy!

Wayne Taylor

11 months ago

Just a pleasure to deal with this company. Thanks Jhonny!

Pam Taylor

11 months ago

Amber is incredibly knowledgeable, courteous, organized and just goes that extra distance for her customers. My experience with her was outstanding!

Char Mander

11 months ago

My insurance experience has not always been the greatest. Mostly for faults of my own of which I have definitely paid the price for. This year, my tickets were to fall off my policy which I was looking forward to saving some money each month. I was in touch with Rafael Aparicio quite a few months ago to see when this would occur. He told my July, which brings us to this month. I reached out to Rafael and he was ready with all the information I needed about my renewed policy and new charges. The downfall was that the price decrease wasn't anywhere near what I expected which I was super disappointed with. I asked Rafael to look into it and he did. I was nervous at first because i wasn't receiving a fast reply from him like I have before...meanwhile he was just busy working hard to find me an EXCELLENT new option. When I tell you ... Rafael genuinely changed my life with what he was able to do. Without his hard work on my policy, I would not be able to save as much as I am projected to. In this day and age, that is a huge help and I still can't believe it. I am just over the moon about it. Rafael has been quick to respond, extremely patient with my questions and an absolutely pleasure to deal with. 10/10 customer service. Thank you so much, Rafael and Duliban!

Arglatina

11 months ago

I recently worked with Breanne N. from the Grimsby office, and I couldn’t be more pleased with the service I received. Adding vehicles and insuring younger drivers can be quite challenging and expensive, but Breanne as well as Rafael were absolutely fabulous throughout the entire process. Her professionalism and helpfulness made all the difference during this complex situation. I highly recommend Breanne at Duliban Insurance Company in the Grimsby office to anyone looking for an exceptional insurance broker!” Andrea D 😊

Michael Elliott

11 months ago

Very helpful in getting me the best possible deal

Lenny Evans

11 months ago

Amber was very helpful and knowledgeable and worked through my issue quickly.

Niki

11 months ago

Emily was so sweet and helpful! I had quite a big issue and she fixed it right away. Thanks again!!

Maria Orlando

12 months ago

I sent an email to whom I thought was the agent handling my account this morning. I received a call back message saying the agent was no longer with the company, please remove her name, and call back to the office. When I did, the call bounced around until I received an automatic message requesting I leave my number and I would receive a call back after agents had finished with other clients. I waited by the phone and did receive a call, but they hung up. Now it is a few hours later, and still no return call or an email. At first I gave a one star rating for the poor customer service. The company may be located in a small town, but the service is big town business. The next day I was very surprised to receive a call apologizing for the mix up and my issue was resolved quickly. I changed my rating to four stars; "the squeaky wheel gets the grease."

Shawn Bonville

1 year ago

Hilary was very responsive and got me a great price within a short time period. She was very respectful, and congratulated me on my new vehicle! Very happy with this insurance agent and how I was treated.

muwanguzi emish

1 year ago

I just wanted to take a moment to sincerely thank Hilary Phelps for all your help in securing insurance for my vehicle. Your patience, professionalism, and attention to detail truly made this process smooth and stress-free. I especially appreciate the time you took to walk me through every part of the package and ensure I understood all the details. Thanks to your efforts, I now have coverage that not only fits my needs but is also affordable. I genuinely appreciate your dedication and support—you're truly a pleasure to work with!

Guy 1

1 year ago

I appreciate the personal service from Todd Minor. A quick phone call resolved my concerns. Thanks Todd.

Shiham Ghouse

1 year ago

Great experience dealing with them, huge shout out to Hillary Phelps for the execution of excellent customer service

Elijah Songcuya

1 year ago

We were first in contact with Lisa B., she was the first agent we spoke to over the phone before we were transferred to another representative to finalize everything. Lisa provided a quote that was well within our budget (even cheaper than we were expecting) and had every coverage we were looking for + more. She answered our numerous questions in detail through email in less than 24 hours! Amazing service from the Duliban team!

Devon L

1 year ago

Called in to Duliban about switching over insurance for my Model 3 and in under an hour, Holly had my quote, a great competitive price and even went over additional ways to save some cash through the EV society. Really great experience all the way from contact to signing. Would highly recommend.

Rebecca Montgomery

1 year ago

Holly was great to work with, quick and easy!

taman caur

1 year ago

I experienced Holly from this insurance she’s wonderful helping me with each and everything…

Kevin Taylor

1 year ago

Always a great experience with Duliban Insurance! Tia Balint was fantastic in helping me with a last minute change and saved me a few bucks too! Highly recommend!

Guy Sheppard

1 year ago

Once we got organized, everything was smooth.

Heitor Chavantes

1 year ago

Todd and Holly were great! They were very quick to get me a quote and they facilitated the paperwork to make the process smooth!

Tom Morrison

1 year ago

The key to fantastic representation by your home and auto insurance broker is quality service. We have dealt with Todd Minor for about 20 years now, both with a previous firm and now with Duliban. Todd has always been tremendous...providing us with what we need and then following up with regular reviews and exceptional service. Being available for a quick call or email when you need something...a change...a claim... is so very important. That level of service and knowledge has confidently allowed us to refer multiple clients to him and his firm over the years trusting that they will not be disappointed.

Chris Carter

1 year ago

I called Holly Moore at Duliban Insurance for a quote. She was really help let me know all the extras I was missing but never push anything on me which was wonderful. The pricing I got was very impressive so I'm now with Duliban Insurance.

Kathryn Hrycusko

1 year ago

Quick and thorough communication with Holly Moore. She is so lovely, patient, and helpful. I had so many questions and she had all the answers.

Todd _

1 year ago

I have had the great pleasure of dealing with the extremely helpful and caring staff and agents with Duliban Insurance. In particular, Todd Minor has always gone above and beyond the call of duty when it comes to his caring patience and time he puts into helping and working with clients. I couldn't see any other insurance brokerage I'd want to have my policy with than Duliban.

Lauren Lucyk

1 year ago

My car insurance broker Todd Minor is very thorough and explains things very well. Thanks for all your help Todd!

Jason Pigeon

1 year ago

I had the pleasure of working with Todd Minor today to add a new vehicle to our policy. Todd is very knowledgeable and has always been there to answer any questions and provides recommendations to ensure we are getting the most competitive prices for the coverage we need with our growing family. Always a pleasure to deal with Todd.

Alain Mantha

1 year ago

Had a great experience with Warren, he was very helpful and knowledgeable.

Karen Medvic

1 year ago

I called for a quote for a vehicle for our daughter. Todd took the time to explain our options and worked out various prices so we could make our decision. Thanks as always Todd for your expert advice!

Mackenzie Vandenbosch

1 year ago

I’ve dealt with Todd for many years at Mason, and now at Duliban. As always his customer service goes above and beyond. I highly recommend him if you’re looking for all of your insurance needs! Thanks so much! -Mackenzie

Riley Sauve

1 year ago

Holly was awesome, she was quick and efficient in getting us the best quote possible! Definitely will recommend to anyone who asks where I got my insurance

Ann Chisholm

1 year ago

As my insurance (auto and car) needed renewal, I wanted to compare rates and products. On the recommendation of a trusted relative, I contacted Duliban Insurance brokers and am delighted with the result. I dealt with Hilary Phelps who attentavly listened to my needs and found me a product which not only saves me money but meets my expectations. Hilary was a true professional - knowledgeable, respectful, honest and kind. I would highly recommend Duliban Insurance Brokers.

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