Company core values are a vital part of what makes us who we are at Duliban Insurance Brokers Ltd.
For those that don’t know, Duliban has been a family owned and operated business for over 40 years. For a business nowadays to actually exist in the current marketplace, growth, change and an open mindset are all vitally important.
To ensure the growth of a company and its employees, the business must be created around company core values, which help drive it in the right direction. Having these core values highlighted only provides exactly that, a direction.
The business and its employees need to truly believe in them, and everyone must aim to achieve them each and every day. This is what separates us from our competition, and we truly believe it is one of our major keys to success so far.
At Duliban Insurance Brokers, we would like to share some of our company core values and highlight areas where we bring our clients value each and every day.
As briefly mentioned, we have been a local insurance broker in Niagara and Haldimand for over 40 years. This foundation has helped provide a trusting name for those who live in these communities.
Whether you have a family farm, rural property, trailer, recreational vehicle, or motorcycle, we are here to help you find coverage. Wherever you call home across Ontario, it’s important to remember that we ourselves live in these communities.
This is why we want everyone across Niagara, Haldimand, and rural Ontario to trust us as your hometown broker.
Working in a service-based industry can have its challenges at times.
The market keeps changing, and with it so do the wants and needs of consumers. As the competition continues to streamline efficiencies, it’s our priority as your local insurance broker to ensure that our clients come first.
Adding value to a client’s buying experience continues well beyond the sale. The yearly reviews and in-person service are things that we continue to stress, not only for the importance of the relationship, but also to provide clarity, which can be blurred with a call center mentality.
In an industry that is changing right before our eyes, and where each and every day new coverage options become available from our carrier partners, it’s vitally important to understand that we are providing you our trust. We’ll help you compare insurance quotes until we find something you’re happy with.
This ability to adapt while stressing the service required to our clients first is what will continue our trust and growth within Ontario.
Let’s be frank for a moment. Insurance at the best of times is confusing, and at the worst of times, it’s frustrating.
It doesn’t matter if you’re getting your first car insurance policy or if you’ve had insurance your entire life. With the direction industry and claims trends are heading, that liability coverage with a $500,000 limit is NOT ENOUGH!
As brokers with multiple options, let us make the process simple for you. One of our core company values is to make sure we ease your experience.
Reviewing your insurance does not need to be a 2 hour ordeal. Insurance coverage should be simplified, easy to follow, and focus on the topics that the client finds are worth discussing.
It’s not about coverage wordings. Trusting advice with quality coverage recommendations can take a few moments, but provide value for years to come. Since we represent a wide variety of insurance companies in Ontario, finding the right choice should be easy.
Through multiple payment options, easy to read declaration pages, and a personal touch each and every time you call, this company core value gives us a competitive advantage.
As neighbours of the surrounding communities, it’s fitting that customer service is just as important to us as it is to you.
At the end of the day, customer service is what keeps ALL consumers as clients. What’s expected now more than ever, and it’s what will ultimately deter clients from leaving for the next guy in line who operates a similar business.
If we, as local insurance brokers and industry professionals, are holding other businesses to a high standard of service, then we ourselves need to be delivering at that same level. This incorporates everything from making changes over the phone without call-backs to recommending coverage options that may be valuable.
It means ensuring our office is open when clients want and need to deal with us. For us, that means being open earlier in the day and later at night, open on Saturdays, and having our emergency line available 365 days a year!
No matter what time it is, if you have a claim you can speak with a broker of the office.
Working with 20 different insurance companies in Ontario means having a market with options that fit your coverage needs. Having quality coverage protection from trustworthy insurance companies is something that should allow you to sleep easy at night.
The last thing we want anyone to have to endure is going through a claim where they do not have the required coverage to cover the damages.
Paying lower insurance premiums certainly sounds inviting… until you realize the most important assets you own are insured by a fly-by-night company.
We have had 40-year relationships with the majority of the 20 various companies we represent. That speaks volumes, and it’s something we are very proud of.
We feel this may be one of our most important company core values, and it’s one we are exceptionally proud of. This is a value that separates the local establishments from anything larger.
As mentioned, our history and roots are local, our business locations and owners are local, and our incredible team of employees is local.
This value was highlighted recently with the announcement of the new Pelham arena, to which our office was very proud to have donated. Our contribution to this massive project is another way we want to show that we will continue to not only support local communities, but will service local communities as well.
We understand that every customer has different insurance needs and we are happy to help offer you the best coverage. We treat everyone the same, and we want you to have the best experience if you come in and visit one of our locations, call in, or reach out by email. As your hometown broker, we want to make insurance simple so you understand what you are paying for.
Whether you’re looking to switch companies or compare insurance quotes, our team at Duliban is always ready and willing to help you.
We offer home, car, farm, business, and specialty insurance for all of your needs. We’ll compare insurance quotes for you so you don’t have to do the hard work.
Contact Duliban now to get your free quote and find the best premium for you, no matter what you’re looking for.