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Access your insurance anytime, from anywhere

Login to your self-serve client portal to view your coverage, submit change requests and claims, access roadside assistance and more. Login with your registered email to get started.

Manage your policy

Manage Your Policy

View/access your documents

View/Access Your Documents

Report a claim

Report a Claim

Manage your policy

Manage your policy

View/access your documents

View/Access your documents

Report a claim

Report a claim

Report a claim

Make a payment

Report a claim

Make a Payment

Manage your home inventory

Manage Your Home Inventory

Access road side assistance

Access Road Side Assistance

Manage your home inventory

Manage your home inventory

Access road side assistance

Access road side assistance

learning center

See videos below

All about the Self Serve Portal

The My Documents Section

How to Report A Claim

How To Make A Payment

Inventory Of The Items In Your Home

All About Road Side Assistance

Frequently Asked Questions (FAQ)

Frequently asked questions & troubleshooting

The email I provided is not found in the system.

If it appears there is only one email associated with your account, you may have previously given us an alternate address for contact or we may have made a spelling error when inputting your details. Please inquire with our team to verify the email address.

 

If there are two, or even three email addresses associated with your account, the Self-Serve Client Portal will be linked to the first email address that we have listed on your profile. This means that the owner of this email must login to the portal and add additional users to the account which will then be able to access it from their chosen emails.

I did not receive my login pin.

Your unique PIN should arrive in your inbox within five minutes of the request (or less.) Make sure to check your junk or spam folders, just in case. If you have not received a PIN after five minutes, please add [email protected] to your email contact list and try again. If the issue persists, please reach out to our team.   

The email I provided is not found in the system.

If it appears there is only one email associated with your account, you may have previously given us an alternate address for contact or we may have made a spelling error when inputting your details. Please inquire with our team to verify the email address.

 

If there are two, or even three email addresses associated with your account, the Self-Serve Client Portal will be linked to the first email address that we have listed on your profile. This means that the owner of this email must login to the portal and add additional users to the account which will then be able to access it from their chosen emails.

I am unable to view, print or save my documents.

Clicking on a document or ePinkSlip opens the document preview. To view the full document and unlock the ability to print or save the file, click the + in the bottom right-hand corner to open the document menu. From there, select ‘download’ and the full PDF document will be shown. 

I’m trying to add my ePinkSlip to my digital wallet, but nothing happens.

The ‘add to wallet’ feature for ePinkSlip downloads using a .pkpass file format, which is designed specifically for the Apple Wallet (available with iOS6 or greater.)


Android or Windows users can still use this feature by installing any digital wallet app that is compatible with .pkpass files. The ePinkSlip company recommends the free Pass 2U Wallet for those who operate on an Android. You can find this in the app store on your device.

The PIN I received does not work.

For account security, the PIN assigned to you only remains active for sixty minutes. If your PIN is not working, it’s most likely that it has expired and you will need to re-submit your email to reactivate a new one. This is a timely action, and we recommend only requesting a PIN when you intend on following through with the next steps, promptly. 

I am unable to view, print or save my documents.

Clicking on a document or ePinkSlip opens the document preview. To view the full document and unlock the ability to print or save the file, click the + in the bottom right-hand corner to open the document menu. From there, select ‘download’ and the full PDF document will be shown. 

I did not receive my login pin.

Your unique PIN should arrive in your inbox within five minutes of the request (or less.) Make sure to check your junk or spam folders, just in case. If you have not received a PIN after five minutes, please add [email protected] to your email contact list and try again. If the issue persists, please reach out to our team.

The PIN I received does not work.

For account security, the PIN assigned to you only remains active for sixty minutes. If your PIN is not working, it’s most likely that it has expired and you will need to re-submit your email to reactivate a new one. This is a timely action, and we recommend only requesting a PIN when you intend on following through with the next steps, promptly.

Get a quote today

Get a quote today

Working with a broker guarantees your access to the best available insurance with the added benefit of personalized support. See for yourself and get a quote now.    

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Duliban Insurance Brokers in Ontario

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