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Commercial Insurance in Niagara Falls

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Business Insurance in Niagara Falls with a Business Insurance Broker

Niagara Falls isn’t just a world-famous tourist destination – it’s also a thriving business hub with a diverse mix of retail, hospitality, manufacturing, trades, and service-based enterprises. Whether you’re a long-established business owner or launching a new venture, having the right protection in place is essential.

Duliban Insurance Brokers helps local business owners navigate the complexities of business insurance in Niagara Falls. As an independent broker with deep roots in the region, we provide personalized, unbiased advice and access to policies from over 25 top-rated insurers. We don’t just sell coverage – we help protect your future.

Supporting the Niagara Falls Business Community

From bustling restaurants on Clifton Hill to family-run contractors and industrial manufacturers, businesses in Niagara Falls face a unique blend of opportunities and risks. Weather events, cross-border trade, heavy foot traffic, and tourism all contribute to shaping the local risk environment.

That’s why generic policies from national providers often fall short. What businesses in Niagara Falls need is commercial insurance that reflects the realities of operating in this one-of-a-kind city.

At Duliban Insurance Brokers, we design custom insurance packages for:

  • Retail shops and boutiques
  • Hospitality and food service businesses
  • Trades and contracting firms
  • Professional services and offices
  • Manufacturers and logistics companies
  • Tourism and entertainment operations

Our team understands the local business landscape and the specific challenges that come with it. We’re here to help you make informed choices about the coverage that protects your operations, assets, and people.

What Commercial Insurance Covers

Business insurance in Niagara Falls is not a one-size-fits-all product. Instead, it’s a combination of coverages designed to safeguard your business against various types of loss.

A typical policy may include:

  • Commercial General Liability – Protects you if someone is injured on your premises or due to your operations
  • Commercial Property Insurance – Covers your building, inventory, equipment, and furnishings
  • Business Interruption Coverage – Replaces lost income during a covered shutdown
  • Equipment Breakdown – Pays for repairs or replacement of essential machinery
  • Commercial Auto Insurance – Covers vehicles used for business purposes
  • Cyber Liability – Protects your business from data breaches and digital threats
  • Professional Liability (E&O) – For businesses that provide advice or services

Every policy should be tailored to your specific risks. That’s where working with Duliban Insurance Brokers makes a difference. We take the time to understand your business before recommending coverage.

Niagara Falls Coverage Example Table

Business TypePrimary RisksRecommended Coverage
Restaurant/CaféFire, slips, food safety, business shutdownsProperty, Liability, Interruption, Equipment
Contractor or ElectricianJobsite injury, tool theft, liability claimsCommercial Auto, Tools, General Liability
Retail StoreTheft, vandalism, customer injuryProperty, Business Interruption, General Liability
Tourism/AttractionsHigh traffic, liability, weather closuresLiability, Interruption, Equipment, Cyber
Professional ServicesErrors, data loss, client disputesE&O, Cyber, Office Property, Commercial General

These are just examples. Your actual policy will depend on your business’s size, services, and risk profile.

Why Local Expertise Matters

Niagara Falls presents insurance challenges that big-city brokers or online-only platforms often overlook. For example:

  • Seasonal business fluctuations
  • Higher property risk near water
  • Dependence on tourism and international visitors
  • Older buildings with legacy infrastructure
  • Cross-border shipping or clientele

When you work with Duliban Insurance Brokers, you work with professionals who live and work in the Niagara region. Our team knows the difference between generic coverage and the kind of policy that truly fits a Niagara Falls business.

Business Insurance Built Around You

Choosing the right business insurance in Niagara Falls isn’t just about meeting legal requirements or ticking boxes. It’s about building financial resilience so your business can continue serving your customers – no matter what happens.

We offer flexible options for:

  • New businesses seeking their first policy
  • Established businesses needing updated or expanded coverage
  • Commercial vehicle fleets or contractors with unique risks
  • Property owners leasing to commercial tenants
  • Businesses with multiple locations

As independent brokers, we help you compare policies across providers, look for bundling discounts, and avoid common coverage gaps. We make sure the policy you get is the one you need – not just the one that’s easiest to sell.

Fast, Personalized Quotes from Real Experts

Getting a quote shouldn’t be a frustrating or impersonal experience. At Duliban, we combine digital convenience with real, local service. When you request a commercial insurance quote in Niagara Falls, here’s what you can expect:

  1. Easy Online Start – Submit basic details in minutes
  2. Expert Review – A licensed broker contacts you to refine the quote
  3. Customized Options – We compare coverage from multiple insurers
  4. Clear Recommendations – You get plain-language explanations, not confusing jargon
  5. Ongoing Support – We’re here to help with claims, changes, and renewals

If your business needs evolve, we’re just a call or click away.

Why Choose Duliban Insurance Brokers?

As a leading provider of business insurance in Niagara Falls, we’re proud to offer:

  1. Access to more than 25 insurance companies
  2. Independent, client-focused advice
  3. Local service backed by decades of experience
  4. Policy reviews and claims support
  5. Custom-built coverage for your specific risks

At Duliban Insurance Brokers, your protection is our priority. We take the guesswork out of insurance so you can focus on running your business with confidence.

Get Started Today

Niagara Falls is a vibrant place to do business – but no matter your size or industry, risk is always part of the equation. With the right coverage in place, you can handle whatever comes your way and keep moving forward.

Start protecting your business today with a customized policy from Duliban Insurance Brokers.

Frequently Asked Questions

What is commercial insurance, and why is it essential for Niagara Falls businesses?
Commercial insurance helps protect businesses from financial losses related to property damage, liability claims, business interruption, and more. Whether you’re in hospitality, construction, retail, or tourism, having the right coverage ensures your operations can continue even after an unexpected event.
Is commercial insurance required by law in Niagara Falls?
Some types of business insurance in Niagara Falls are legally required. For example, commercial auto insurance is mandatory if you use vehicles for work. Additionally, businesses operating from leased spaces may be required to carry liability or property insurance by their landlord. Even when not required by law, insurance is essential for financial protection.
How much does business insurance typically cost in Niagara Falls?
Premiums vary based on factors such as:
  • Industry and services offered
  • Size and revenue of the business
  • Location and property value
  • Claims history and risk exposure
On average, small businesses might pay anywhere from $800 to $3,000 per year. For a personalized quote, contact Duliban Insurance Brokers for a no-obligation consultation.
How do I get a commercial insurance quote in Niagara Falls?
Getting a commercial insurance quote in Niagara Falls is simple with Duliban. You can start online or call to speak directly with one of our licensed brokers. We are able to quote to 40+ insurance companies.
What makes Duliban different from other insurance providers?
Duliban Insurance Brokers is a locally owned and operated brokerage with strong ties to Niagara Falls and the surrounding region. As independent brokers, we work for you – not the insurance companies. That means personalized service, competitive rates, and unbiased advice that puts your needs first.
Can home-based businesses in Niagara Falls get commercial insurance?
Yes. If you operate a business from home, your homeowner’s policy likely won’t cover business-related losses. Duliban offers specialized business insurance in Niagara Falls for home-based businesses, covering liability, equipment, inventory, and even cyber risks.
How often should I review or update my business insurance policy?
It’s recommended to review your policy annually or whenever there are significant changes to your operations – such as expansion, new hires, new equipment, or a change in services. Our team provides proactive policy reviews to keep your commercial insurance in Niagara Falls up to date.

We work with 20+ top insurance companies

Gore Mutual Insurance
Hagerty
Trillium
Heartland Farm Mutual Insurance
Our Insurers
Pal Insurance Brokers
Coachman Insurance Company
April Insurance
Totten Group Insurance

Jevco
SGI Canada
Burns and Wilcox
Forward Insurance Managers
Chubb Canada
Echelon Insurance
Special Risk Insurance Managers
Chutter Underwriting Services
Travelers Canada
Dumfries mutual

Our Reviews

What you say matters to us

We are proud to have a 4.8 Google rating with honest reviews from over 600 client experiences.
June was a pleasure to talk to. She set everything up for me and made sure my insurance was in place on the day I picked up my new car. Easy process and friendly service. Our family has been happy clients of Duliban for many, many years!
Helena Vis
4 days ago
Working with Duliban makes getting insurance so easy, and June has always been so helpful and quick! I would definitely recommend!
Amazing people, so thoughtful, passionate, patient and great to talk to. They did great work finding me a great insurance for home and auto.
Bill Thompson
4 days ago
Joseph was super helpful getting our business insurance up and running
Cassidy Heil
5 days ago
Really helpful, great service!
Have been been dealing with a broker by name of Alex Shortridge. Very attentive and willing to go the extra mile in order to help me attain the best kind of deal with my insurance. The professionalism and attention to my requirements has been above expectation. I managed to get a quote via Alex @ Duliban which saved me aprox. 50% compared to my original insurance company provider. I can only hope, and expect that dealing with smaller & more personalized insurance offering companies, the service (when needed for claims, or ad-hoc) be equally satisfactory. Look forward to a long and stable relationship with my Broker and/or new Insurance service provider.
I was shopping for the insurance more than a year but I come a cross with the lady name Alex she’s amazing she promised me she definitely get mes better quote regardless my situation and she did it she talk nice smooth and polite I appreciate her I will definitely recommend my friends to her if they need insurance thank you Alex shortridge
Janice Carr
7 days ago
Like everything that Alex has set up for me.
Emil Bistrian
1 week ago
My experience with broker LISA BRANT was very good.She give to me profesional information i needed to find a competitive rates.The services was friendly,fast,eficient with good result.I recommend with pleaser this Duliban company and in special broker LISA BRANT.Thank Lisa.Emil from Kitchner.
Chris Mazzuca
2 weeks ago
I had such a great experience working with Hailey-Jane at Duliban Insurance Brokers. Her communication was honestly the best part of the entire process. She was quick to respond, clear in her explanations, and always kept me in the loop. I never had to chase her down or wonder what was going on.

She made everything feel easy and straightforward. You can tell she genuinely cares about doing things properly and making sure her clients feel comfortable and informed.

Professional, responsive, and incredibly reliable. I would absolutely recommend Hailey-Jane to anyone looking for top level service.
Hector Benavidez
2 weeks ago
Mrs. June was very helpful looking the best insurance for me thank you.
Andrea Lobeck
2 weeks ago
We have used Duliban insurance as our broker.

I had an amazing experience with June. She is very knowledgeable and very professional to work with. She answered all of our questions and addressed all of our concerns.

I would highly recommend to go with Duliban Insurance.
Travis Connors
2 weeks ago
Called in to have a change on policy with the help of Hailey-Jane Hyatt service was outstanding 5 star for sure
Henry Ngo
2 weeks ago
June was fantastic to work with! She managed to get me a very competitive rate that beat out my previous provider. The transition to my new policy was seamless, and she handled all the paperwork and specific effective dates perfectly. Highly recommend her if you’re looking for great coverage at a better price.
Irene mackenzie
3 weeks ago
Great service and very knowledgeable. Worked to get me the best price. A pleasure to deal with! Thanks Mallory
Hoosham Baker
3 weeks ago
Had a very positive experience with Warren from Dublian. He helped my situation step by step and got me an excellent quote. Lifesaver 10/10
C Vdberg
3 weeks ago
Lisa Brant was a great help and saved me lots!
Luke Harris
3 weeks ago
Very attentive to details, throughly explained all options and provided the best advice and savings for my immediate needs. Highly recommended.
Rick Perry
3 weeks ago
Excellent service and communication!
john costa
4 weeks ago
June saved the day once again. When our previous insurer accidentally canceled our policy and refused to reinstate it, June arranged new coverage for our home almost immediately. Everything was handled quickly and smoothly.

Highly recommend June and Duliban Insurance.

John & Carol C.
Melissa Harker
4 weeks ago
June Sabo provided me with so many options when changing our auto and home insurance from TD. In the end, she saved my family close to $5000/year by going through and assisting with the selection of a new provider. June went above and beyond. Very pleased with choosing Duliban and working with June. Thank you.
Jose Guzman
4 weeks ago
Great experience Mallory Crossman make the process of getting insurance for my car and tenant package easy and very professional. Thanks so much.
Rintin Brooks
1 month ago
I could not be more grateful for June's 5-star service in finding us the best policies and prices within an unreasonably tight timeline.

Moreover, June should be an insurance-for-dummies instructor. I learned more in three days from her clear, cogent explanations than I had ever understood in my 36 years of being insured.

She shared her expert knowledge of a baffling industry to help me navigate within it not just now, but in the future as well. For example, she is the first to ever explain that if I have an at-fault collision with an insurer who offered first-incident forgiveness, but then I leave that insurer for another (within x number of years), the forgiveness doesn't carry over to the new insurer - and boy howdy, the new insurer does NOT care how minor the collision or how many decades of perfect record preceded that one at-fault. This and other invaluable information she taught me will help steer my insurance decisions forever more. Thank you June!
Corrie Briscoe
1 month ago
Tia is incredible! She’s excellent to deal with. Quick replies, knowledgeable and easy to work with. The company products are always priced competitively. I will continue working with them for a long time to come.
Kiki
1 month ago
June was professional, friendly, efficient, accommodating and found me the best rate. She answered all my questions. I highly recommend Duliban insurance for their exceptional service.
Lazr Bubanjko
1 month ago
Quick & professional service. Personal needs of new clients seen to with sensitivity & thoroughness. Lisa was great!👍
Kristina Farnan
1 month ago
June was absolutely fantastic. She got me a more competitive rate for high risk insurance than any other broker I have spoken to in the last few months, within 30 minutes of her doing my quote. Very friendly, excellent customer service and very knowledgeable. Highly recommend using her!!
Jenna O'Keefe
1 month ago
I found June from Duliban Insurance through an online comparison site. Duliban had a few good options for me and then June suggested an even better one. I was able to pick which time she called which made it very easy to go through the sign up process. The client portal is also very helpful and Im happy to have found local brokers to work with going forward for all my future insurance needs!
O man
1 month ago
I had a lovely experience with Hilary. She was able to get me an excellent rate on my car insurance. She was very friendly, prompt and most importantly very knowledgeable in her field. She gave me some excellent advice and tips. Thank you Hilary
Mallory was in every way professional while she set me up with insurance I would recommend her to anyone in a second and I will be sending her lots of people thanks Mallory for helping me out in a sticky situation I wish there was more than five starts to rate cause she deserves 10
ross turner
1 month ago
Hilary was super helpful with advice on auto insurance and ideas for bundles. Supplied me with multiple options, and we were able to get the best deal possible. Everything moved along quickly!! Highly recommend!
Skye Hanna
1 month ago
I was recommended to try Duliban and I'm very glad I did. Amy Brown has been incredible and has made sure that getting my new car policy has been easy to understand and not overwhelming like it may seem in many cases. It is nice to have someone in your corner and feel personally taken care. Amy responds quickly and is very friendly. I highly recommend!
Kansas Fargnoli
1 month ago
Customer service was amazing! Hailey-Jane Hyatt was very kind, easy to work with and fast to get everything done for me. Love it!
Spencer Clarke
1 month ago
I am glad I found Duliban Insurance Brokers on google. I was searching for another insurance provider and this was one of the first that came up on my google search. Mallory Crossman has been nothing short of amazing to deal with. She was able to find me car insurance quickly, and for a great price. She is very professional and has been a pleasure to deal with. I highly recommend anyone looking for car insurance to give her a call! Thanks again!
Kemi Couto
1 month ago
My experience with June Sabo has been literally 5 stars. I needed to find better car and home insurance and she was very knowledgeable and a pleasure to work with. Everything was done quickly and professionally. I definitely recommend her as a broker.
James Lamothe
2 months ago
I recently needed a policy for my seasonal cottage. Alex from the Duliban team was amazing to deal with and provided me with great service and a policy that met my needs.
Olivia O'Brien
2 months ago
I had the pleasure of working with Hilary and it truly was a pleasure. She was responsive, answered all my questions with care and consideration and was able to help me with a quick turn around time. I couldn’t recommend her enough and will be using her in the future. Thanks so much Hilary!
nada mehdi
2 months ago
The best Insurance company, I came across as a first Time and Mallory, she was the biggest support And helped me to figure it out. How can I get my insurance and with my all questions and everything really thankful for Mallory.
Brandon Baker
2 months ago
I had a easy and good experience would highly recommend and the broker I dealt with was Lisa she was so helpful and easy to talk to and answered all the questions I had thanks again Lisa and team
Andrew Tymoszewicz
2 months ago
Fast response and excellent service. Thanks Amy!
Mexico Mark
2 months ago
Mallory was excellent for client care. She helped me with some auto insurance that I needed quickly and she was very efficient and I would highly recommend her.
Susan Cranston
2 months ago
Yvonne was very personable and professional. She is terrific.
KEN
Peter Link
2 months ago
Todd Minor has shown me a truly professional approach to the insurance business , he follows up and has answers, a pleasure to deal with ...
Val Monteith
2 months ago
Needed insurance and Amy was beyond helpful.Anyone looking to get insurance Amy is the best
Alejandro Turcot
2 months ago
Thank you
Amy Brown great service
Tabitha Gregory
2 months ago
In an attempt to obtain an insurance quote from another broker, I encountered significant difficulties in comprehending their request and the necessity of providing such extensive documentation. Furthermore, I was unable to access my previous records. Consequently, I opted for an alternative quote option, which proved to be a wise decision. This alternative brought me in contact with Bryana Brunette, a highly skilled and thorough professional.

Upon reaching out to Bryana Brunette, the entire quote process was remarkably straightforward. I conveniently booked an appointment online at a time that was convenient for me within her availability. Bryana Brunette ensured that the entire process was as simple as I have ever experienced, even after numerous years of seeking insurance coverage.

I wholeheartedly recommend this broker company, as I am confident that many of their brokers possess the same level of thoroughness as Bryana Brunette. However, I must emphasize my exceptional admiration for Bryana Brunette’s exceptional timeliness, efficiency, thoroughness, and respect.
Nicole Frewin
2 months ago
June has been a tremendous amount of help! I've very much appreciated her support and help in my questions and getting my new policy! She has been absolutely wonderful!
Carla Correia
2 months ago
Hilary is great!! She is very prompt and responsive. Thank you for all of your help Hilary.
Colin Marr
2 months ago
Expert and swift assistance from Lisa!

highly recommended!
Paul Simon
2 months ago
Craig was great providing what I needed
Happy client!
Dan Page
2 months ago
Duliban has.always.been.there.for.me., Bryana went over and Above to get.My Policy going, Keep up the great work , Recommend them to Anyone.
Aim Hat
2 months ago
Hilary Phelps is awsome. She helped me getting insurance despite the complications I had in my previous insurance. She kept updating me on the process while being professional and friendly. Her service exceeded my best expectations.
Sharlene
2 months ago
Excellent service from Amy. She was very knowledgeable, responsive, and patient, and made my first car insurance experience easy and much less stressful.
Brandon Baker
2 months ago
Very extremely helpful would highly recommend
Carlo Hoylar
2 months ago
Mallory Crossman provided exceptional assistance with all of my inquiries related to my insurance coverage. She was prompt, knowledgeable, and went above and beyond to answer my questions thoroughly. Throughout the entire process, from initial discussions to the final proof of my insurance, I felt supported and well-informed. I highly recommend Duliban Insurance for their efficient and hassle-free service, which made the experience smooth and stress-free.
Eddy J Zylstra
2 months ago
Duliban Insurance Brokers were great and found me the cheapest insurance I was able to find with everything i needed. Amy Brown, helped me with all the negotiating and paperwork. She made everything fast and easy I am very grateful for all her help.
Noah Datema
2 months ago
June was friendly, professional, very easy to deal with and got me a great rate for my home and auto policy.
Moira Tambiloc
2 months ago
I switched auto insurance to Duliban due to the rate difference as they had quoted for a much cheaper premium than my previous company. Hilary helped me out and made the whole process really easy and straightforward.
sunday ogbu
2 months ago
I had a great conversation with June Sabo, I will definitely recommend any of my in the near future.
Colin Marr
2 months ago
Lisa Brant provided awesome service! informed, quick, flexible.
Great experience. A++
Matt B
2 months ago
Top notch broker. Consistently delivering great service and the best rates . Thank you Senanya for your good work efficiently resolving my issue today.
Manav Badoga
2 months ago
Amy Brown is great at handling new customers and getting great deals. Thank you Amy.
J
2 months ago
Hilary, made a big effort to be sure I was insured quickly, so I could pick up my vehicle on very short notice. Thanks for all your help.
Becca Reynolds
2 months ago
I had Alex help me through this process of bundling my home and auto insurance. She matched me with very good options. I had a lot of scepticism surrounding the policies due to the jargon of the insurance world. I threw a lot of questions at Alex and she really did her best to explain the policies to me in detail and made me feel sure that my bases were covered. She even called the companies to confirm and get further clarification for my questions. I'm kind of in awe at the rate and quality of coverage she was able to get me. Once I picked a company and a policy the process was very easy using their online platforms. I'm very glad I chose to use Duliban because I ultimately selected Heartland, which was a company that was not available through many other brokerages. I will be a repeat customer for sure should I have any further insurance needs.
Lara Strawbridge
2 months ago
When I recently bought a new car my old insurance company of 20 years wanted to raise my rates by a ridiculous amount. I called Duliban and spoke to June, and she was able to get us insurance for our two cars and our house for $80/month less than we had been paying before! I would very enthusiastically recommend Duliban to anyone!
I started an auto and renters insurance policy through duliban and Mallory has been very helpful and found me great and cheap policy's 10/10 would recommend
Nicer 84
2 months ago
Getting setup with Hilary from Duliban Insurance Brokers was very quick and easy. Hilary made the experience very simple and effortless. When I did have a small problem on my end she was very quick to come up with a solution. Also the quote Duliban found me almost beat my previous insurance in half!! I highly recommend Duliban Insurance Brokers!
gocha kvantaliani
2 months ago
Want to use this opportunity say how much I love service provided by Duliban insurance.
They gave me best quote and the customer service is ultra high level.
The most impressive is Amy Brown not only she is truly professional but also a very good person.
Thx you so much for the effort team.
Jana Iddam
3 months ago
Lisa is one of the best brokers at DuLiban, she was truly helpful and highly professional would definetly recommend her !
M K
3 months ago
Amy Brown @ Duliban Insurance is exceptional. Her professional, prompt and very informative service was truly appreciated. We thank you. You are what an insurance provider should be.
Jim Pietz
3 months ago
Hilary was a great person to deal with. Being a first time new client with Duliban Insurance. Very helpful with supplying a few of the best companies to get the Insurance one is wanting to get.
Call her and she will get you the best deal.
Jim Pietz
Erik Prashaw
3 months ago
My experience has been amazing with Duliban working with Steve Auld, he was quick to help when I was in need and I won’t be looking for another insurance broker again, he is highly recommended.
Tracy Reker
3 months ago
Great experience here. Hilary Phelps was absolutely amazing helping me with all my many questions and emails on my business insurance and made me feel comfortable with all my insurance needs. She know what she's talking about and best part she's an absolute delight as a person as well. Thank you
Barb Comeau
3 months ago
We were interested in saving some money! Amy responded quickly and positively to our request. Hadn’t used a broker before, overall 10/10! Thanks Duliban🙌🏻
Emily Mires
3 months ago
Amy went out of her way to provide fast and helpful customer support. Super kind. Would definitely recommend!
Mike Stanley
3 months ago
June was great in helping me set up my new insurance policy. She answered all my questions and was extremely friendly and knowledgeable. Would 100% recommendz
Trish Aria
3 months ago
Amy helped me with my car insurance and was incredibly quick, efficient, and found me the best quote. Highly recommend her!
Ernest Atalick
3 months ago
Thank you Amy for the quick reply and even though the office was closed last Friday afternoon for the staff Christmas party you still took the time to email me during the party - THANK YOU very much - an example of great work and great service. Ernie J in Vineland.
Scott MacMeekin
3 months ago
Hilary Phelps was courteous, professional and vey knowledgeable. She was able to answer all of our inquiries. She was very patient having to deal with all of our questions and concerns.
Miranda Butler
3 months ago
I was referred by a friend to Duliban Insurance Brokers over a year ago. They are so incredibly helpful. Made switching from my old insurance company to them an absolute breeze making the transition seamless! And found me a great rate! Super group of people!
Tamara Alrabadi
3 months ago
Amy Brown did a great job helping me with my car insurance policy. She was very responsive, answered all my questions promptly, and made the whole process smooth and stress-free. I really appreciate her efficiency and excellent customer service. Highly recommend working with her!
Briane Philbrick
3 months ago
I needed paper work to pick up my new leased truck on Saturday. The info I needed she sent to my email and being not very good on the computer she helped me find the info i needed and sent the info to the dealer also. Thank you June Sabo for your assistance.
Julie Luth
3 months ago
It was my first time getting insurance on my own and I have had nothing but impeccable service from Duliban! Their team is communicative, kind, and genuinely care that you get the best rates. Huge shoutout to Warren D for being such a great broker and for being so patient and helpful!! He’s so wonderful to talk to and made sure I had all the info I needed and got the right coverage with the best rates! Also, shoutout to Ashley C for getting me in touch with Warren! I would 100% recommend Duliban to anyone!
Dennis Nixon
3 months ago
If you need insurance help call Mallory Crossman was very helpful and pleasant to deal with.
mark z
3 months ago
Lisa provided excellent service from the get go. She listened to what I needed, and then guided and advised me to what would be the best policy. She took time and explained everything and answered all my questions. Lisa went far above provide excellent customer service.
Liz Van Leeuwen
3 months ago
Hillary was great! She really heard and met my needs with out over whelming me. I would recommend her to others
Rob Van Der Zalm
3 months ago
Great service from Hillary and the team at Duliban!
Dafe Oputu
3 months ago
Had an excellent experience and very grateful to Hilary for answering all my questions and finding a great auto insurance policy that fit my needs and saved me a bunch!
Moksh Sharma
3 months ago
Warren provided me with excellent service, he moving like a MVP
Jennifer McNeill
3 months ago
I’ve been with Duliban Insurance for a while now, and I’ve always had great experiences. Sheri Rodrigue and Warren Drake are both fantastic to work with — professional, friendly, and quick to help with anything I need. They also run a monthly referral contest, and I actually won $1,000 recently for referring someone! Highly recommend them if you’re looking for reliable insurance broker and excellent customer service.
Aidan Powell
3 months ago
No matter the reason for the call, or the circumstances- Alex at Duliban has always been incredibly helpful, understanding and supportive.
EASYLOVE _
3 months ago
This review is a very long time coming, My original plan was to write this when my first payment came out, I already paid for the first payment before it even happened. Forgetful lol
With this in mind, I apologize Alex Shortridge for the wait
she was genuinely one of the most patient people I have ever had the pleasure of working with, I had many confusing questions that she answered and reworded her answers to help me better
And throughout the process of me trying to find a car, she made the process of getting quotes super simple and easy
All around the experience I had with this human being was excellent
Frankly, that word doesn’t carry enough power to explain how happy I am with her work
As you can tell, I am happy with the service
Thank you for making this process less confusing for me Alex!!
B. C. Rider
3 months ago
I highly recommend contacting Lisa if you are looking for insurance. She was very helpful and prompt throughout the entire process. Lisa found a great rate for me and made everything quick and easy. I appreciated how smooth she made the experience.
R. J. Joseph
3 months ago
I want to express my gratitude for the excellent service I received. The representative Hilary, who assisted me was patient, knowledgeable, and very professional. She took the time to answer all my questions and made the entire process much easier. I truly appreciate her help and dedication. She deserves five starts!!!⭐️⭐️⭐️⭐️⭐️
Alcide Legacy
3 months ago
Very please with the online application and Jason was very helpful.
It was very easy to set up and they found me the cheapest plan and where super helpful
Pamela Agostino
3 months ago
Worked with Lisa at Duliban in Fonthill to switch over my insurance both auto and contents - because they were giving me a significant savings compared to my previous insurance company. Excellent customer service and seamless transition for me 🙂 Thank you Lisa and Duliban! Happy to be working with a local company.
Robert
3 months ago
We recently changed our auto and home insurance to Duliban Insurance . Amy Brown was excellent to deal with . She made the transition easy . Plus it saved us money !
Eric Guenette
4 months ago
Thanks Todd for your help a few weeks ago in finding another car insurance that was much more affordable. Your quick turnaround was appreciated. Sincerely, Eric
Joshua Cottle
4 months ago
Rafael is the best. Really fast responses and always super helpful, he has been extremely patient with my finding a new truck. If you need help with auto insurance, I would recommend him without a doubt.
Razvan Iftime
4 months ago
Great customer service !
LouAnn Leon
4 months ago
Agent Alex Shortridge was very fast, knowledgeable and efficient. It was a pleasure dealing with her
A B
4 months ago
I had a great experience with the insurance sales team. They were professional, patient, and took the time to explain every detail clearly. Amy Brown made the entire process smooth and stress-free, ensuring I got the best coverage for my needs. It’s rare to find such genuine care and efficiency in customer service — highly recommended!
Nick Fragis
4 months ago
Alex helped me get a great quote over the phone within minutes highly recommend.
Rodah Ncube
4 months ago
Alex is the best. She was a pleasure to deal with. My CAA membership gave her problems to apply to the quotation even after a few attempts talking to the CAA. She took it upon herself to make sure that I got that discount in a fast and timely manner. She is just a pro. Thank you Alex for your efforts. God bless you always.
Chris
4 months ago
Amy from Duliban Insurance was very helpful with setting up my new insurance policy. She made the process seamless while explaining all my options with great detail and clarity.
Tom Chire
5 months ago
Thanks to Alex Shortridge and the team at Duliban Insurance Brokers for their work in putting together our automobile insurance package so quickly on an emergency basis. (A miscommunication between the insurance agency, ourselves and the Broker lead to a very scary situation of almost being uninsured). Thank you Alex and Duliban for coming to our rescue!
Lindsay Glennie
5 months ago
Highly recommend! Lisa was amazing, she made getting both my tenant and vehicle insurance completely seamless. Through a move, a name change, and a stressful time, she handled everything with care and made it all so easy. I can’t sing her praises enough.
Barry Isaacs
6 months ago
Alex (Alexandra) Shortridge is AWESOME…777 ‘Stars’ out of 5…friendly, efficient, caring, helpful, reliable, & on & on. If anyone is looking for an insurance company, you’ll never find anyone BETTER to work with + help U than Alex…no doubt about it, everybody!😀
Demir
6 months ago
Alex Shortridge was amazing, got me the best quote as a high risk driver, was very kind and communicative and went out of her way to reply to my outreach outside usual office hours which was super helpful. Recommend!
Lesley Corvetti
7 months ago
Amber has been fantastic to deal with. Very knowledgeable and professional!!! She was happy to answer my questions and concerns.
John Klein
7 months ago
We chose Duliban Insurance Brokers in Welland (after having seen their high ratings on-line) to enquire about car insurance for a family member. From the initial walk-in contact we had with their receptionist, to the follow-up, we have been impressed! We received a response from their Senior Personal Lines Producer, Amy Brown, that same day and she was able to secure excellent rates immediately. She has worked for us in a very timely, efficient manner for which we are very thankful. We would highly recommend this company and, specifically, Amy!
Pam Taylor
7 months ago
Amber is incredibly knowledgeable, courteous, organized and just goes that extra distance for her customers. My experience with her was outstanding!
Arglatina
8 months ago
I recently worked with Breanne N. from the Grimsby office, and I couldn’t be more pleased with the service I received. Adding vehicles and insuring younger drivers can be quite challenging and expensive, but Breanne as well as Rafael were absolutely fabulous throughout the entire process. Her professionalism and helpfulness made all the difference during this complex situation. I highly recommend Breanne at Duliban Insurance Company in the Grimsby office to anyone looking for an exceptional insurance broker!” Andrea D 😊
Lenny Evans
8 months ago
Amber was very helpful and knowledgeable and worked through my issue quickly.
Niki
8 months ago
Emily was so sweet and helpful! I had quite a big issue and she fixed it right away. Thanks again!!
Lisa is fantastic! Great CSR. Super satisfied with what I needed up with!
Chantal Cote
8 months ago
I had such a great experience working with Alex Shortridge at Duliban Insurance! She truly went above and beyond—taking the time to carefully explain everything, answer all of my questions, and make sure I fully understood my options. She found me the best deal for my situation, and I genuinely felt like she had my best interests at heart the entire time.

I’ve dealt with many brokers in the past, but Alex stands out by far. She’s knowledgeable, incredibly friendly, and made the entire process feel easy and stress-free. If you're looking for someone who’s honest, efficient, and truly cares—Alex is the one to call. Highly recommend!
Katie Waito
8 months ago
My partner and I contacted multiple brokers and insurance companies, and Alex Shortridge from Duliban Insurance Brokers helped us get set up within the day with the best rate possible. She was more than helpful, kind, informative, and very communicative.
Christine Lafferty
8 months ago
Alex was very professional and provided great customer service!
lisa carey
8 months ago
Thank you to agent, Steve Auld for providing excellent customer service for our new driver. You made the process seamless for the whole family!
Warren Rowe
8 months ago
Alex at Duliban Insurance Brokers was tremdous help placing my car insurance after a glitch to my surprise with my long time insurance company. knowledgeable, friendly, and I would recommend asking for Alex when calling for insurance.
helen HOSKIN
9 months ago
I brought a very unusual type of insurance policy that I needed to Alex Shortridge . Other insurance companies just said no can not do. ALEX went out of her way to get what I needed.
Maria Orlando
9 months ago
I sent an email to whom I thought was the agent handling my account this morning. I received a call back message saying the agent was no longer with the company, please remove her name, and call back to the office. When I did, the call bounced around until I received an automatic message requesting I leave my number and I would receive a call back after agents had finished with other clients. I waited by the phone and did receive a call, but they hung up. Now it is a few hours later, and still no return call or an email. At first I gave a one star rating for the poor customer service. The company may be located in a small town, but the service is big town business. The next day I was very surprised to receive a call apologizing for the mix up and my issue was resolved quickly. I changed my rating to four stars; "the squeaky wheel gets the grease."
Dave Zasucha
9 months ago
Amber Berry was a huge help to all my needs.
Thank you.
Matt Vandenberg
9 months ago
Most responsive, attentive and cost effective insurance broker in the city, whether its for homes, rental properties, or vehicles.

They have been growing a lot and it is well deserved, will continue to work with them into the foreseeable future
Lowanna Ethier
9 months ago
Alex was amazing , professional and kind over the course of helping me with my quote for insurance. 5 stars ⭐️
Bonnie Doan
10 months ago
Wow, super impressed with this brokerage! Steve searched for quotes and got me a great deal on auto insurance, saving me a significant amount while increasing my coverage. I couldn’t be happier! The phone call was quick and painless, a few simple questions and I’m on my way to great savings! Thanks!!
Mairi
10 months ago
Alex Shortridge was the agent that helped me out. She was kind and on point knew exactly what I needed to insure my Polaris slingshot and gave me an amazing quote!! Thank you Alex for taking the time to ensure that it was insured as quickly as possible!! You were great to deal with!
Christine Korta
10 months ago
Hilary was very friendly and helpful. She saved me $700 on my new car insurance.
Shawn Bonville
10 months ago
Hilary was very responsive and got me a great price within a short time period. She was very respectful, and congratulated me on my new vehicle! Very happy with this insurance agent and how I was treated.
Bob Force
10 months ago
I would like to say that my experience with Lisa has been very positive. Everything is good and no problems whatsoever. Thank you Lisa
Kieran Price
10 months ago
Same coverage with better prices. Very straightforward and the staff are quite friendly and accommodating. A special thanks to Amy for making this transition a painless process.
muwanguzi emish
10 months ago
I just wanted to take a moment to sincerely thank Hilary Phelps for all your help in securing insurance for my vehicle. Your patience, professionalism, and attention to detail truly made this process smooth and stress-free. I especially appreciate the time you took to walk me through every part of the package and ensure I understood all the details.
Thanks to your efforts, I now have coverage that not only fits my needs but is also affordable. I genuinely appreciate your dedication and support—you're truly a pleasure to work with!
Guy 1
10 months ago
I appreciate the personal service from Todd Minor. A quick phone call resolved my concerns. Thanks Todd.
Rudeboy Collects
10 months ago
Hilary Phelps great broker took the time to explain everything she acts quickly and gets the results your looking for very professional to the point im extremely satisfied thank you Hilary
Shiham Ghouse
10 months ago
Great experience dealing with them, huge shout out to Hillary Phelps for the execution of excellent customer service
Brynna Taylor
10 months ago
I had a meeting with Holly and it went super smooth, this is my first time buying my own insurance but she explained everything super thoroughly and made sure I understood each option I had. Thank you for your help Holly !!
Elijah Songcuya
10 months ago
We were first in contact with Lisa B., she was the first agent we spoke to over the phone before we were transferred to another representative to finalize everything. Lisa provided a quote that was well within our budget (even cheaper than we were expecting) and had every coverage we were looking for + more. She answered our numerous questions in detail through email in less than 24 hours! Amazing service from the Duliban team!
wind river
10 months ago
I chose Lisa for my business from other brokers because she was the only one that asked for a letter of experience to further reduce my rates. We'll done and thank you!
Louisette Lanteigne
10 months ago
We have a new car on the way that needed coverage so we went insurance shopping and found Amy from Duliban Insurance. She guided us through the process, we got a great rate on both house & car saving us hundreds of dollars a year. With peace of mind and more funds for the family it was a great experience. Highly recommend.
Katelyn H
10 months ago
Great experience with Mallory C! She was professional, helpful, and made the insurance process easy. Highly recommend!
Devon L
10 months ago
Called in to Duliban about switching over insurance for my Model 3 and in under an hour, Holly had my quote, a great competitive price and even went over additional ways to save some cash through the EV society.

Really great experience all the way from contact to signing. Would highly recommend.
Rebecca Montgomery
10 months ago
Holly was great to work with, quick and easy!
taman caur
10 months ago
I experienced Holly from this insurance she’s wonderful helping me with each and everything…
Kevin Taylor
11 months ago
Always a great experience with Duliban Insurance! Tia Balint was fantastic in helping me with a last minute change and saved me a few bucks too! Highly recommend!
Guy Sheppard
11 months ago
Once we got organized, everything was smooth.
Tom Morrison
11 months ago
The key to fantastic representation by your home and auto insurance broker is quality service. We have dealt with Todd Minor for about 20 years now, both with a previous firm and now with Duliban. Todd has always been tremendous...providing us with what we need and then following up with regular reviews and exceptional service. Being available for a quick call or email when you need something...a change...a claim... is so very important. That level of service and knowledge has confidently allowed us to refer multiple clients to him and his firm over the years trusting that they will not be disappointed.
Chris Carter
11 months ago
I called Holly Moore at Duliban Insurance for a quote. She was really help let me know all the extras I was missing but never push anything on me which was wonderful. The pricing I got was very impressive so I'm now with Duliban Insurance.
Kathryn Hrycusko
11 months ago
Quick and thorough communication with Holly Moore. She is so lovely, patient, and helpful. I had so many questions and she had all the answers.
Todd _
11 months ago
I have had the great pleasure of dealing with the extremely helpful and caring staff and agents with Duliban Insurance. In particular, Todd Minor has always gone above and beyond the call of duty when it comes to his caring patience and time he puts into helping and working with clients. I couldn't see any other insurance brokerage I'd want to have my policy with than Duliban.
Lauren Lucyk
11 months ago
My car insurance broker Todd Minor is very thorough and explains things very well. Thanks for all your help Todd!
Jason Pigeon
11 months ago
I had the pleasure of working with Todd Minor today to add a new vehicle to our policy. Todd is very knowledgeable and has always been there to answer any questions and provides recommendations to ensure we are getting the most competitive prices for the coverage we need with our growing family. Always a pleasure to deal with Todd.
Alain Mantha
11 months ago
Had a great experience with Warren, he was very helpful and knowledgeable.
Karen Medvic
11 months ago
I called for a quote for a vehicle for our daughter. Todd took the time to explain our options and worked out various prices so we could make our decision. Thanks as always Todd for your expert advice!
I’ve dealt with Todd for many years at Mason, and now at Duliban. As always his customer service goes above and beyond. I highly recommend him if you’re looking for all of your insurance needs! Thanks so much!
-Mackenzie
Riley Sauve
12 months ago
Holly was awesome, she was quick and efficient in getting us the best quote possible! Definitely will recommend to anyone who asks where I got my insurance
Ann Chisholm
12 months ago
As my insurance (auto and car) needed renewal, I wanted to compare rates and products. On the recommendation of a trusted relative, I contacted Duliban Insurance brokers and am delighted with the result. I dealt with Hilary Phelps who attentavly listened to my needs and found me a product which not only saves me money but meets my expectations. Hilary was a true professional - knowledgeable, respectful, honest and kind. I would highly recommend Duliban Insurance Brokers.
F H
12 months ago
Hilary was tremendous help. Prompt and attentive service!
George Bajoon
12 months ago
I had the pleasure of dealing with Holly Moore who was very prompt in getting me new Home and Auto quotes. Holly followed up with me exactly one month before my renewal with mu other provider and was able to secure me much lower premiums than my current renewal offer. Highly recommend!
renee plentai
12 months ago
Had the pleasure of dealing with Todd at Duliban Insurance. Was nice to have the personal one on one without machines doing the work!! He was very helpful with getting me the best price for my insurance needs! Highly recommend !!
Mike Fulford
12 months ago
Holly was great to work with knowledgeable helpful and efficient Would and will recommend her and Duliban
Rick Davies
12 months ago
Todd Minor has been my agent for home and auto insurance for many, many years, and has always provided excellent, personable service. Would highly recommend.
Chris Hansen
12 months ago
Great experience working with June. She was very knowledgeable and helpful getting RV insurance.
Eyad Hashem
12 months ago
Great service and competitive deals! I was able to find the auto insurance policy that suited me best. Shoutout to Holly!! An amazing broker who quickly understood my situation and managed to hook me up with a great deal. Many Thanks.
Cheyanne Wilson
12 months ago
Alex was absolutely incredible to work with! The entire process was extremely pleasant and I felt supported all the way through with all my questions answered. I would definitely recommend Alex to anyone looking to find a new provider or looking to restructure their coverage
R R
12 months ago
I had some questions about my policies. Todd Minor returned my call quickly. He was courteous and professional. He answered all of my questions and made the required changes.
Alisha Kolacz
12 months ago
Bryana at Duliban was absolutely wonderful to work with! She was very patient with me, making sure I understood everything and all my options before I chose an insurance plan. I was a little delayed in my response time and she never discouraged me or pushed me to the side. Thanks to her I feel confident in the insurance plan I’ve chosen and can’t thank her enough! 😊
Scott Hayward
1 year ago
My broker is Todd Minor and we have had nothing but the best service from him and Duliban insurance brokers. Always there for any questions and always looking for the best coverage and price for us. Completely satisfied
Joanne Royer
1 year ago
Chantelle McCorriston was very helpful and professional. She understood exactly what changes I was asking to be done on 2 of our policies.
Josephine Dahan
1 year ago
Fast service, clear communication, excellent customer, knowledgeable staff and top rates!! I’m glad I decided to shop around and happy to be a Duliban insurance customer
Raymond Sawh
1 year ago
This company is great to deal with,Holly Moore was really helpful and easy to deal with.I highly recommend her to anyone!!!
Very good experience working with Duliban Insurance Brokers. My communication began with Amy Brown, Senior producer. She has very efficient, professional approach. Her quote was the best one on the market. The process of finalizing the deal was fast and streamlined. Highly recommended.
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