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Cottage Insurance in Ontario: Coverage, Costs & What You Need to Know

Owning a cottage in Ontario is a dream for many – but protecting it comes with unique risks. From seasonal water damage to limited access and rental exposure, cottage properties require specialized insurance coverage. 

Whether your cottage is used occasionally or year-round, understanding your insurance options ensures you’re properly protected – and not caught off guard when you need it the most!

Cottage insurance

What Does Cottage Insurance Cover in Ontario?

At Duliban Insurance Brokers, we understand that every cottage is unique, and so are your insurance needs. Whether you own a seasonal property, a year-round retreat, or rent out your cottage, we have the perfect cottage insurance plan for you. A standard policy typically includes:

  • Dwelling coverage – Protects the structure of your cottage
  • Contents coverage – Covers furniture, appliances, and personal belongings
  • Liability protection – Protects you from legal costs if someone is injured on your property
  • Detached structures – Sheds, boathouses, docks, and garages
  • Additional living expenses – If your cottage becomes uninhabitable due to a claim

What is NOT Covered by Ontario Cottage Insurance?

It is very important to know what is NOT covered in your insurance policy so that you can be prepared if faced with a claim. Gaps in coverage can lead to expensive out-of-pocket costs if you’re not properly covered. Standard policies often exclude or limit:

  • Overland flooding (water entering from outside)
  • Sewer backup (unless added as an endorsement)
  • Wear and tear or poor maintenance
  • Damage during long vacancy periods
  • Certain high-risk activities or rentals

How Much Does Cottage Insurance Cost in Ontario?

In general, cottage insurance can be more expensive than standard home insurance due to increased risk and limited accessibility. Cottage insurance premiums can vary widely depending on several factors:

  • Distance from fire hydrants or fire stations
  • Type of heating (wood stove, propane, electric)
  • Seasonal vs year-round use
  • Waterfront location or flood exposure
  • Age and condition of the property
  • Rental or Airbnb usage

Optional Coverages You Should Consider

To fully protect your cottage, you may need additional coverage options:

  • Sewer backup coverage
  • Overland water (flood) insurance
  • Extended replacement cost
  • Short-term rental coverage (e.g., Airbnb use)
  • Ice damming or water damage enhancements

A broker can help tailor your policy based on how you use your property.

customization

Get Your Ontario Cottage Insurance Quote

Your cottage is more than just a property – it’s an investment and a place to relax. Make sure it’s properly protected.

 • Get a customized cottage insurance quote today
• Compare coverage options from top insurers
• Speak with one of our local insurance brokers who understands Ontario risks

Cottage Insurance Coverages to Consider

Here are some coverages to consider when shopping for the right policy

The Building

The Building

With this coverage, the building, garage and other detached structures on the property (if applicable) are protected in the event of damage or loss.

Your Belongings

Your Belongings

This coverage applies to everything inside your cottage, including electronics, furniture, clothing, artwork, jewelry and other personal items.

Liability

Liability

This will protect you financially if anyone suffers an injury or damage to their items while staying on your property.

Current Value

Current Value

This ensures you have coverage for the entire replacement value of your cottage. Consider an updated appraisal to double-check the property’s worth.

Boating Accidents

Boats, Kayaks & Other Gear

Add protection for your toys, devices and other water accessories that impact the guest’s rental experience.

Septic & Sump Pump

Septic & Sump Pump

Protection for your septic tank/ bed, sump pump and other sensitive plumbing should be included in your policy, in the event of a complication or loss.

Rental Coverage

Rental Coverage

Cottage insurance in Ontario covers property damage, bodily injury, and loss of income if you rent out your cottage for extra income.

Boat House & Other Buildings

Boat House & Other Buildings

Boat houses, bunkies and other bonus structures on the property should be protected with adequate coverage that will aid you in recovering loss or needing to rebuild following damage.

Common Cottage Insurance Claims in Ontario

If you’re a cottage resident, be mindful of these common hazards that may impact your vacation and your policy.

Water Damage

Water Damage

This is one of the most common types of claims for cottages. It can result from burst pipes, plumbing leaks, or water infiltration through the roof, walls, or foundation. Flooding from lakes or rivers can also cause extensive damage.

Fire Damage

Fire Damage

Cottages are often in wooded or remote areas, making them susceptible to wildfires or accidental fires from sources like faulty wiring, appliances, or fireplaces.

Theft and Vandalism

Theft and Vandalism

Cottages are sometimes left unoccupied for extended periods, making them targets for theft and vandalism. Stolen property and damage to the cottage can result in insurance claims.

Storm Damage

Storm Damage

Severe weather events, such as windstorms, hailstorms, and heavy snowfall, can cause damage to the cottage's roof, siding, windows, and other structures.

Falling Trees

Falling Trees

Trees in rural areas can be susceptible to falling due to storms, disease, or old age. When they fall on a cottage, they can cause significant damage.

Liability Claims

Liability Claims

If someone is injured while on your cottage property and you are found at fault, your cottage insurance in Ontario may cover medical expenses and legal costs.

Boating Accidents

Boating Accidents

If you have a boat or other watercraft at your cottage, accidents on the water can lead to liability claims or property damage claims.

Natural Disasters

Natural Disasters

In some regions, cottages may be susceptible to natural disasters like earthquakes or tornadoes, which can result in extensive damage and insurance claims.

Septic System Failures

Septic System Failures

Many cottages have septic systems, and if these systems fail, it can lead to expensive repairs and cleanup.

Animal Damage

Animal Damage

Wildlife such as rodents or birds can damage the cottage's structure or contents, leading to insurance claims. Therefore, it is extremely important to take out cottage insurance promptly.

Renting Out Your Cottage? Here’s What You Need to Know

If you rent your cottage, even on a very occasional basis, you need to disclose this to your insurer, or better yet, your Duliban Insurance broker. Standard policies often do not cover short-term rentals unless specifically added.

Without proper coverage, you may not be protected for:

  • Guest-related damage
  • Liability claims
  • Loss of rental income

Make sure your policy includes rental or commercial-use endorsements if applicable.

Frequently Asked Questions

We have collected the most relevant questions and answers about cottage insurance in Ontario for you.
What is secondary cottage insurance?

Secondary cottage insurance is a comprehensive policy that provides year-round protection for your cottage, covering it in all seasons. This includes all-risk protection for your cottage, outbuildings, docks, and other structures, along with a guarantee to replace your contents in case of loss. For those looking into cottage insurance in Ontario, this is an essential policy to consider.

Is there rental cottage coverage?

Yes, you can obtain cottage insurance that includes rental coverage. This type of policy protects both personal use and the income-generating potential of your cottage for short-term rentals, such as through Airbnb.

What is seasonal cottage insurance?

Seasonal cottage insurance covers your cottage during the peak season, right up until you close it for winter. It includes replacement costs for buildings and contents, as well as protection against risks like fire, storm damage, theft, or vandalism. To get an accurate cottage insurance quote, especially in Ontario, it’s important to discuss your needs with a cottage insurance broker.

Is it possible to insure my cottage with a different insurance company than the one I use for my house?

Yes, it is possible to insure your cottage with a different company than your primary residence. While some insurers may require your home to be insured with them before covering a second property, this isn’t always the case. To tailor a policy that best suits your needs, it’s advisable to work closely with a cottage insurance broker.

What is builder’s risk cottage insurance?

Builder’s risk cottage insurance is designed to protect you during the construction or reconstruction of a cottage. It covers the project from the initial pouring of the foundation until the property is ready for occupancy. If you’re planning to build in Ontario, consulting a cottage insurance broker can help you secure the right coverage.

Can I bundle my cottage insurance with my home insurance?

Yes, bundling your cottage insurance with your home insurance can often result in discounts. Talk to one of our brokers to see how much you could save by bundling your policies.

Is my boat covered under my cottage insurance?

Your boat and other recreational watercraft typically require additional coverage beyond the standard cottage insurance. It’s important to discuss this with your broker to determine if your lakeside property qualifies for this extra protection. Duliban Insurance Brokers can assist you in securing the appropriate coverage for your watercraft, ensuring all aspects of your cottage insurance in Ontario are addressed.

What is the difference between home and cottage insurance?

Home insurance is designed for your primary residence, where you live year-round. Cottage insurance is tailored specifically for vacation properties that may be unoccupied for long periods, with coverage that reflects the unique risks associated with cottages.

Do I need insurance if my cottage is only used seasonally?

Absolutely. Even if you only use your cottage a few months of the year, it’s still at risk for damage, theft, and liability issues during the off-season. Seasonal cottage insurance provides coverage for these risks.

How do I contact your cottage insurance broker manager in Ontario?

Call us at +1 855-385-4226. The manager will answer all your questions and also tell you about the cottage insurance quote.

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Mckayla Meagher
2 days ago
Damian was fantastic! Had my car insurance set up in just a few hours! Super friendly and great service!:)
Damian did a great job at providing all the options and he was able to find a great price for our insurance. Super pleasant and easy to work with!
Smooth process. Reply right away, answered all my questions and I saved by switching car insurance. Would highly recommend Duliban Insurance brokers. Hilary was fantastic
Alex was really helpful when I needed her help a few weeks ago. Great person to deal with. Very knowledgable and knew her job well. Thank you so much Diane
Oketa Shatri
3 days ago
Damian made getting my auto insurance sorted out so easy. He was super friendly, efficient, and professional. Fantastic service!
Ashley
3 days ago
We had a great experience working with Alex in updating our auto and home insurance. She has such great expertise, flexible availability and she was very responsive. We highly recommend her support to anyone looking to update their policies!
M Ahmad
4 days ago
Damian was very helpful, he helped us secure a bundle for home and auto at a price much lower than all other brokers we tried. He took the time to answer all our questions and concerns promptly and presented us with different options to suit our needs.
Noah Richards
5 days ago
I had an excellent experience working with Lisa Brant. She was knowledgeable, professional, and very helpful throughout the process. She made everything easy to understand and was always quick to answer my questions. Highly recommend!
Liseth Gres
5 days ago
Great service and follow up!
We looked to source a new insurance provider and the service we have received has been above and beyond call Alex Shortridge at Duliban she is patient and is really great to work with
Lex L
6 days ago
Damian is very helpful & very timely with responses. He has made getting insurance a very smooth process!
sandra weaver
6 days ago
Amy has been great, helping up get insurance for our mobile home, she responds quickly, and works fast!
K. Livingston
1 week ago
June was very helpful and friendly. Help me obtain an insurance in an efficient manner. Thank you
Sabrina AJ
1 week ago
We dealt with Alex Shortridge at Duliban Insurance for our new home insurance needs and had nothing short of an excellent experience. She was prompt and knowledgeable, resourceful, and helped us secure a policy with a different insurer than we originally had planned to go with, at a much reduced cost. We look forward to working with Alex in the coming months to get insurance quotes on our rental properties.
Cydney Tokan
1 week ago
Hilary was a great help in finding me lowet rates and made switching from my previous insurance provider to Duliban a breeze! Thanks a lot, Hilary!!
Jake Richard
1 week ago
Damian Poznanovic Has been super helpful with getting me the best rates
Daniel Roach
1 week ago
Hailey was very helpful and answered all my questions
Chi Hong Sum
1 week ago
Damian was efficient in providing home insurance quote and home insurance application. He was quick to respond to questions and concerns, making the application process very smooth. Thank you.
Julius Ndi
1 week ago
Damian was an incredible help. Very professional and honest and very timely with responses
Rob Ferguson
1 week ago
Always fast and easy to work with, best tractor and atv policies around. Thanks Mallory !
Allan Brown
2 weeks ago
Mallory was a great lady to chat with very knowledgeable very friendly need anything dont hesitate to ask
janez ratnik
2 weeks ago
Worked out a new Homeowner's policy with Amy. The quote she originally gave me was quite reasonable, and I was willing to accept it, but later in the day she came back with an even better one. Went beyond. Thanks Amy!
Laurie Hamilton
2 weeks ago
I was referred to use this company by a friend who has had a good experience. I was contacted by Amy. She was very friendly, professional with quick replies.
Chie Fukushima
2 weeks ago
I had to renew my auto insurance and talked to Damian today. He helped me out very efficiently. I will deal with him again next time.
Chris Moyer
2 weeks ago
June was extremely helpful to get my son the best deal he could get. Thanks June.
Aaron Pettipas
2 weeks ago
Hilary was fantastic. She was very knowledgeable and punctual. I had a tight timeline and she was able to accommodate and find me great and affordable coverage, beating my current coverage by a large margin, and successfully helping me navigate a few hiccups along the way. I would highly recommend working with her and the team at Duliban. Thank you Hilary, for the relatively stress free process and I am looking forward to a long lasting relationship with Hilary and the team.
dimebolt6
2 weeks ago
Always awesome and fast service
Mike Schaefer
2 weeks ago
June was excellent to deal with. Very knowledgeable made the transfer of my insurance policy very easy. great price. Stress free awesome service. Thank you June.
Per Per
2 weeks ago
Hailey jane hyatt was very helpfull ..friendly and knowledgable. She is a 12 out of 10 rating. A REAL HUMAN
Erin Burns
2 weeks ago
Lisa is great to work with. Personable, knowledgeable, and efficient. She was great to go over details and make sure we understood and found the best solution for our needs
Sean Mcgann
2 weeks ago
Great communication returned calls , easy to deal with ...
Nobody Here
2 weeks ago
Fast and easy and they find you the best policy out there, great place to get insurance.
Alex Maguid
3 weeks ago
We had to get insurance quickly and Amy was amazing. She helped us through the process and explained everything. She also helped us find a reasonably priced insurance. I highly recommend her and the Duliban group.
Henry Collins
3 weeks ago
Exceptional service from start to finish. Damian was knowledgeable, responsive, and took the time to find the best coverage tailored to my needs. Highly recommend for anyone seeking reliable and professional insurance advice!
Annie Friesen
3 weeks ago
Damian was very helpful
Mairi
3 weeks ago
My home insurance was about to expire and I only had hours to set a new policy up. Alex took time from her busy day to fit me in and ensure I had a policy in place on time. She was easy to speak to and easier to work with!! Duliban also has my motorcycle policies ight now and will soon have all my vehicle insurance as well! Thank you Alex for everything you did to ensure we were set up and ready to go.
Michele Allison
3 weeks ago
Received excellent service from Alex Shortridge at Duliban Insurance.
Elicia Leocadio
3 weeks ago
Hilary Phelps was amazing. She took her time with finding the right insurance for us. Very quick and easy process. Would absolutely recommend this broker to anyone who appreciates being listened to and taken care of. Thank you again Hilary!!
Scott McGregor
3 weeks ago
June Sabo was a pleasure to deal with in setting up a new policy. Great rates and service from her and Duliban.
Olivia O'Brien
3 weeks ago
I had the pleasure of working with Hilary from Duliban Insurance and she is amazing! She’s very responsive, quick to answer all my questions and she ensures a smooth experience from beginning to end. Would highly recommend Hilary if you’re looking for an amazing broker!
Cole McKnight
3 weeks ago
Damian was really great to work with throughout the entirety of the process. He was quick to respond, was knowledgeable, and was thorough while outlining the coverage and associated costs with my car insurance quote. Thank you, Damian!
Patrick Fox
3 weeks ago
Mallory Crossman was very helpful and responded quickly to any questions I had on home insurance. Very satisfied with the service provided.
Boris Sutak
3 weeks ago
Great help from Hailey - Jane! Managed to take care of my coverage while traveling abroad. Thanks again for the great service
Ryan Busnello
3 weeks ago
I was looking to leave my current insurance provider, and I found Duliban Insurance Brokers while doing my research. Damian was my broker, and helped me find an insurer for a better price and with better coverage than what I originally had. Huge thanks to him for helping me out! I recommend his assistance if you are interested in looking for insurance coverage.
Ava Lottridge
3 weeks ago
Damian was super helpful
Tina Mirabella
3 weeks ago
I am very happy with the service I have received over the years at Duliban Insurance Brokers. I have worked with both Amy Brown and Venice Caranto. Both individuals were extremely professional and exemplary in their quick response time and attention to detail. I would like to especially thank Venice at this time as she went out of her way to help me while I was overseas. Thank you for your efforts. Much appreciated.
Ashley Chwal
3 weeks ago
I had a wonderful experience working with my insurance broker Mallory Crossman. She was friendly, knowledgeable, and kept me informed throughout the entire process. She took the time to answer all my questions, made everything easy to understand, and genuinely cared about helping me find the right coverage. Her communication and attention to detail were greatly appreciated. I highly recommend her to anyone. Mallory Crossman is one of the best brokers I have had the privilege to have !
Lucas Brouillard
3 weeks ago
Damian was top notch! Faught hard to get me an honest rate i would reccomend
Michelle Z
3 weeks ago
Yvonne Hudson helped me in a crises..thank you so much for your help ❤️
sandra weaver
4 weeks ago
After at least 15 phone calls, and so many let downs, Amy at Duliban Insurance was able to get us our home insurance. We purchased an older mobile home, and she quickly got us set up so we could close on-time. I highly recommend this company.
David Kurosky
4 weeks ago
Few more questions needed to be asked by agent to ensure thorough understanding of the insured and ultimately the price of insurance. We were satisfied with the process
James Kelly
4 weeks ago
Damien was a pleasure to work with, very prompt very assertive Thank you for the hard work and support
Shaun Hedrick
4 weeks ago
Amy Brown was amazing to deal with from start to finish setting me up with my Polaris Slingshot insurance policy. She answered all my questions and got me up and running with the new toy. Highly recommend Amy for all your insurance needs!!!
Bradley P
4 weeks ago
Big thanks to Damian for helping me out when I was struggling to find insurance. Quick turnaround, best rate he could get me and I had insurance the next day after being denied by many. Couldn't have done it without his help, great communication and would 100% recommend using his service to anyone in the future
kayla
4 weeks ago
amy was great! very helpful.
Sarah Odidi
4 weeks ago
A Professional touch, thank you
Meghan Balogh
4 weeks ago
I recently contacted Damian to help me find the best deal for insurance. Damian was truly incredible: his communication was clear and fast, and he found me home and auto insurance about $2k less per year than I have been paying, which is truly such a relief. Thank you so much for your help with this, Damian. I highly recommend the brokers at Duliban and I also felt comfortable and positive about going ahead with them, because they are an Ontario-based company. It feels great to support a local business.
ZAC DUNCAN
4 weeks ago
I had a great experience with Mallory Cross man while trying to get insurance as a first-time driver. after being turned away by other places, she took the time to help me through everything and find a solution that worked. She was patient, clear, and kept working on it until I was finally insured. I really appreciate her help and would recommend her to anyone, especially first time-drivers
steven rombough
4 weeks ago
I had the pleasure of dealing with June Sabo from Duliban Insurance and the experience was easy and efficient. I would strongly suggest anyone in the market for auto insurance contact June Sabo at Duliban Insurance !
Tessa Mceachern
1 month ago
I had a very good experience with Damian, he walked me through the emailing part which I suck at lol. Definitely recommend
Mary Laderoute
1 month ago
Senanya was polite and a pleasure to deal with. She took care of my payments for both my Car and Home Insurance
Hilda LeBlanc
1 month ago
Working with Mallory Crossman has been an absolute pleasure. She took the time to explain every detail of my policy in plain language, making sure I understood my options. Her friendly approach and deep knowledge gave me complete confidence in my coverage. I am a senior and appreciated her patience with me plus I had to call her back for guidance with the monthly payment in the application form and she returned my call immediately. Exceptional service.
Angie O'Brien
1 month ago
Alex was very responsive and attentive to what details were needed, in a timely fashion. Lovely to deal with.
Michael
1 month ago
Senanya Jayatilake treated me well, very efficient and to the point,great rep.
Alex Shortridge at Duliban Insurance responded quickly to all my questions. She is super responsive and easy to work with. Thanks Alex
Owen deBruin
1 month ago
Rebecca was an excellent help to us recovering some overpaid funds. She helped us through the process of getting our money back and we greatly appreciate it. She had a lot of communication with us through the whole process, keeping us informed of how things were going. We are greatly pleased to have insurance that cares.
Tim Blackwell
1 month ago
Mallory was great to deal with! Very polite, no pressure and made sure everything was in my best interests. Thanks Mallory!!
paul smith
1 month ago
very knowledgeable and friendly - Great job!!
Tou Mosh
1 month ago
Yvonne Hudson helped my wife and I on our policy changes. She suggested changes which made a lot of sense and saved us money. She was fast and prompt. Fully recommend her. Thanks Yvonne.
Sarah
1 month ago
Ryan Gosnell at Duliban was extremely helpful in securing insurance for me. He is highly professional, consistently prompt in his responses, and took the time to ensure all my needs were thoroughly addressed. He made the entire process smooth and stress-free. I would highly recommend him to friends and family.
Les Pall
1 month ago
Excellent care, quick to solve any issues and Yvonne was very curtious and made the whole thing painless....
Laurie Goulding
2 months ago
Very helpful. Explained all my options.
Marc H
2 months ago
Sheri and the team are amazing. Duliban has always come through with helping us with our insurance needs. They make the whole process easy and professional. Sheri is outstanding, I’d ask for her as a new client. She’s one of the best customer representatives I’ve ever worked with and she has saved us thousands on insurance.
Daniel Roach
2 months ago
Alex Shortridge was very helpful with my question. Prompt with her reply.
A B
2 months ago
Great experience with Duliban Insurance! Lisa was incredibly helpful and managed to save us hundreds of dollars on our home insurance while still getting us great coverage. She was professional, responsive, and made the whole process easy and stress-free. Highly recommend Lisa and the team at Duliban Insurance!
Tyson Creed
2 months ago
To Mallory Crossman from Duliban insurance for her exceptional service and her great effectiveness.
Kevin McGrath
2 months ago
I’ve been with Duliban for a couple of years. Always friendly, always efficient. Senanya is a fantastic agent and solved my concern quickly and stress-free. Will continue to use them as my insurance brokerage. Highly recommend.
Wilma Eichler
2 months ago
Sananya did a great job.
Angelo Alaimo
2 months ago
Excellent customer service. Very informative and helpful in the explanation of all details regarding all our needs. So glad that I was referred to Mallory Crossman at Duliban. She has exceeded all my expectations. Mallory's knowledge and professionalism is greatly appreciated!
Yee Wai
2 months ago
Ms. June Sabo at Duliban is knowledgeable, helpful , courteous and she promptly responds to questions and emails. She makes getting insurance quotes and completing paperwork a less time consuming and stressful process.
Lucio Ferrara
2 months ago
Hilary was awesome in helping me find auto insurance! She found me the absolute lowest possible quote even when compared to the same company from other brokers. Any questions I had were swiftly answered. Thank you to Hilary and the team at Duliban Insurance Brokers!
mack ragman
2 months ago
Hilary Phelps is the best!!! Would recommend her to everyone from now on.
Shaun Mahood
2 months ago
Amy ,was amazing this morning helping me , she is quick , she is a professional and such a super nice person !!! Thanks again
Aalay Padd
2 months ago
I had the opportunity to work with Lisa Brant regarding my home insurance. She was highly professional and thorough in explaining the quotes, and I was able to save a significant amount compared to my previous policy. I would definitely recommend reaching out to her if you're looking for excellent service.
lise Arsenault
3 months ago
I recently worked with Mallory Crossman for my car insurance, and I was very impressed with the service I received. She was both professional and personable, which made the whole experience easy and comfortable. She took the time to explain everything clearly, answered all of my questions patiently, and made sure I understood my options. I never felt rushed, and her friendly manner made what can sometimes be a stressful process feel simple and reassuring. I truly appreciated her knowledge, efficiency, and genuine care in helping me find the right coverage. I would highly recommend her to anyone looking for excellent insurance service.
Tom Namestnik
3 months ago
Alex Shortridge was responsive and pleasant to work with. Great service, thank you.
Donna Lucas
3 months ago
Very good service and fast thx
Filip Gandzi
3 months ago
June is efficient, knowledgeable, and made the entire process smooth and stress-free. Highly recommend for anyone looking for reliable and professional service!
Cody
3 months ago
Joseph and Alex were great in the process of getting me insurance for my vehicle. I recommend reaching out to duliban if you have any insurance needs.
Brynna Taylor
3 months ago
Senanya was amazing, she solved all of the issues before we even discussed them in depth, which was such a relief. She answered all of my questions and got back to me incredibly quick. Thank you for your help Senanya, you made my day go so much smoother!!
Larissa Grebenkov
3 months ago
Hilary was very professional and very helpful. Provided a great assistance and through quotes. It was done fast and efficiently.
Lucas Vandendool
3 months ago
Alex shortridge was very helpful and quick with response time
Thank you for great customer service, Rebecca. I'm greatful after many years of business together, as a senior, the care was excellent. A long time customer, totally satisfied.
Patrick Deshwal
3 months ago
June was fantastic to work with, explained everything with great detail and got a great rate.
Ray Ellis
4 months ago
Amy was very easy to deal with met my requirements easily and in a pleasant and friendly manner.
Barbara Colbey
4 months ago
June Sabo cut our car insurance costs in half with the same and some better benefits.
Yonatan Samiel
4 months ago
Amy Brown is a very talented person, she's the best
Janette Holtzman
4 months ago
June was a pleasure to talk to. She set everything up for me and made sure my insurance was in place on the day I picked up my new car. Easy process and friendly service. Our family has been happy clients of Duliban for many, many years!
Helena Vis
4 months ago
Working with Duliban makes getting insurance so easy, and June has always been so helpful and quick! I would definitely recommend!
Joleigh Spadafora
4 months ago
Amazing people, so thoughtful, passionate, patient and great to talk to. They did great work finding me a great insurance for home and auto.
Christian Combes
4 months ago
Have been been dealing with a broker by name of Alex Shortridge. Very attentive and willing to go the extra mile in order to help me attain the best kind of deal with my insurance. The professionalism and attention to my requirements has been above expectation. I managed to get a quote via Alex @ Duliban which saved me aprox. 50% compared to my original insurance company provider. I can only hope, and expect that dealing with smaller & more personalized insurance offering companies, the service (when needed for claims, or ad-hoc) be equally satisfactory. Look forward to a long and stable relationship with my Broker and/or new Insurance service provider.
I was shopping for the insurance more than a year but I come a cross with the lady name Alex she’s amazing she promised me she definitely get mes better quote regardless my situation and she did it she talk nice smooth and polite I appreciate her I will definitely recommend my friends to her if they need insurance thank you Alex shortridge
Janice Carr
4 months ago
Like everything that Alex has set up for me.
Emil Bistrian
4 months ago
My experience with broker LISA BRANT was very good.She give to me profesional information i needed to find a competitive rates.The services was friendly,fast,eficient with good result.I recommend with pleaser this Duliban company and in special broker LISA BRANT.Thank Lisa.Emil from Kitchner.
Robert Fulton
4 months ago
Hello I have been a Duliban client for years. Recently I was doing business with Alex Shortridge and I must say I was impressed with her attention to detail in providing all the information that was required to add another property to my current profile. Also I might mention her custom service skills were excellent. Thankyou Alex Best Robert
Jess Park
4 months ago
I worked with Amy Brown, and the experience was very positive. She was very responsive, knowledgeable, and easy to work with. Highly recommend!
Chris Mazzuca
4 months ago
I had such a great experience working with Hailey-Jane at Duliban Insurance Brokers. Her communication was honestly the best part of the entire process. She was quick to respond, clear in her explanations, and always kept me in the loop. I never had to chase her down or wonder what was going on. She made everything feel easy and straightforward. You can tell she genuinely cares about doing things properly and making sure her clients feel comfortable and informed. Professional, responsive, and incredibly reliable. I would absolutely recommend Hailey-Jane to anyone looking for top level service.
Hector Benavidez
4 months ago
Mrs. June was very helpful looking the best insurance for me thank you.
Travis Connors
4 months ago
Called in to have a change on policy with the help of Hailey-Jane Hyatt service was outstanding 5 star for sure
Henry Ngo
4 months ago
June was fantastic to work with! She managed to get me a very competitive rate that beat out my previous provider. The transition to my new policy was seamless, and she handled all the paperwork and specific effective dates perfectly. Highly recommend her if you’re looking for great coverage at a better price.
Wendy Priolo
5 months ago
Ryan answered my email promptly. Very professional. Thank you
Vince Azarnush
5 months ago
Great brokerage. Ryan Gosnell was very helpful!
James Peacock
5 months ago
Hayley was excellent very friendly and thorough I was really pleased she certainly made my day.
Corrie Briscoe
5 months ago
Tia is incredible! She’s excellent to deal with. Quick replies, knowledgeable and easy to work with. The company products are always priced competitively. I will continue working with them for a long time to come.
Kansas Fargnoli
5 months ago
Customer service was amazing! Hailey-Jane Hyatt was very kind, easy to work with and fast to get everything done for me. Love it!
Julie Luth
7 months ago
It was my first time getting insurance on my own and I have had nothing but impeccable service from Duliban! Their team is communicative, kind, and genuinely care that you get the best rates. Huge shoutout to Warren D for being such a great broker and for being so patient and helpful!! He’s so wonderful to talk to and made sure I had all the info I needed and got the right coverage with the best rates! Also, shoutout to Ashley C for getting me in touch with Warren! I would 100% recommend Duliban to anyone!
Moksh Sharma
7 months ago
Warren provided me with excellent service, he moving like a MVP
Jennifer McNeill
7 months ago
I’ve been with Duliban Insurance for a while now, and I’ve always had great experiences. Sheri Rodrigue and Warren Drake are both fantastic to work with — professional, friendly, and quick to help with anything I need. They also run a monthly referral contest, and I actually won $1,000 recently for referring someone! Highly recommend them if you’re looking for reliable insurance broker and excellent customer service.
EASYLOVE _
7 months ago
This review is a very long time coming, My original plan was to write this when my first payment came out, I already paid for the first payment before it even happened. Forgetful lol With this in mind, I apologize Alex Shortridge for the wait she was genuinely one of the most patient people I have ever had the pleasure of working with, I had many confusing questions that she answered and reworded her answers to help me better And throughout the process of me trying to find a car, she made the process of getting quotes super simple and easy All around the experience I had with this human being was excellent Frankly, that word doesn’t carry enough power to explain how happy I am with her work As you can tell, I am happy with the service Thank you for making this process less confusing for me Alex!!
Nancy Sinke
7 months ago
Anya was very good to work with! She was always quick to respond and had the HSA set up very quickly.
Eric Guenette
7 months ago
Thanks Todd for your help a few weeks ago in finding another car insurance that was much more affordable. Your quick turnaround was appreciated. Sincerely, Eric
Joshua Cottle
7 months ago
Rafael is the best. Really fast responses and always super helpful, he has been extremely patient with my finding a new truck. If you need help with auto insurance, I would recommend him without a doubt.
Razvan Iftime
8 months ago
Great customer service !
LouAnn Leon
8 months ago
Agent Alex Shortridge was very fast, knowledgeable and efficient. It was a pleasure dealing with her
A B
8 months ago
I had a great experience with the insurance sales team. They were professional, patient, and took the time to explain every detail clearly. Amy Brown made the entire process smooth and stress-free, ensuring I got the best coverage for my needs. It’s rare to find such genuine care and efficiency in customer service — highly recommended!
Nick Fragis
8 months ago
Alex helped me get a great quote over the phone within minutes highly recommend.
Rodah Ncube
8 months ago
Alex is the best. She was a pleasure to deal with. My CAA membership gave her problems to apply to the quotation even after a few attempts talking to the CAA. She took it upon herself to make sure that I got that discount in a fast and timely manner. She is just a pro. Thank you Alex for your efforts. God bless you always.
Chris
8 months ago
Amy from Duliban Insurance was very helpful with setting up my new insurance policy. She made the process seamless while explaining all my options with great detail and clarity.
Tom Chire
9 months ago
Thanks to Alex Shortridge and the team at Duliban Insurance Brokers for their work in putting together our automobile insurance package so quickly on an emergency basis. (A miscommunication between the insurance agency, ourselves and the Broker lead to a very scary situation of almost being uninsured). Thank you Alex and Duliban for coming to our rescue!
Lindsay Glennie
9 months ago
Highly recommend! Lisa was amazing, she made getting both my tenant and vehicle insurance completely seamless. Through a move, a name change, and a stressful time, she handled everything with care and made it all so easy. I can’t sing her praises enough.
Barry Isaacs
9 months ago
Alex (Alexandra) Shortridge is AWESOME…777 ‘Stars’ out of 5…friendly, efficient, caring, helpful, reliable, & on & on. If anyone is looking for an insurance company, you’ll never find anyone BETTER to work with + help U than Alex…no doubt about it, everybody!😀
Demir
10 months ago
Alex Shortridge was amazing, got me the best quote as a high risk driver, was very kind and communicative and went out of her way to reply to my outreach outside usual office hours which was super helpful. Recommend!
Lesley Corvetti
10 months ago
Amber has been fantastic to deal with. Very knowledgeable and professional!!! She was happy to answer my questions and concerns.
Taylor M
10 months ago
I had the pleasure of working with Alex S., who was a huge help! She was quick with replying, courteous, patient, and very knowledgeable with questions related to car insurance. Highly recommend!
John Klein
11 months ago
We chose Duliban Insurance Brokers in Welland (after having seen their high ratings on-line) to enquire about car insurance for a family member. From the initial walk-in contact we had with their receptionist, to the follow-up, we have been impressed! We received a response from their Senior Personal Lines Producer, Amy Brown, that same day and she was able to secure excellent rates immediately. She has worked for us in a very timely, efficient manner for which we are very thankful. We would highly recommend this company and, specifically, Amy!
Wayne Taylor
11 months ago
Just a pleasure to deal with this company. Thanks Jhonny!
Pam Taylor
11 months ago
Amber is incredibly knowledgeable, courteous, organized and just goes that extra distance for her customers. My experience with her was outstanding!
Char Mander
11 months ago
My insurance experience has not always been the greatest. Mostly for faults of my own of which I have definitely paid the price for. This year, my tickets were to fall off my policy which I was looking forward to saving some money each month. I was in touch with Rafael Aparicio quite a few months ago to see when this would occur. He told my July, which brings us to this month. I reached out to Rafael and he was ready with all the information I needed about my renewed policy and new charges. The downfall was that the price decrease wasn't anywhere near what I expected which I was super disappointed with. I asked Rafael to look into it and he did. I was nervous at first because i wasn't receiving a fast reply from him like I have before...meanwhile he was just busy working hard to find me an EXCELLENT new option. When I tell you ... Rafael genuinely changed my life with what he was able to do. Without his hard work on my policy, I would not be able to save as much as I am projected to. In this day and age, that is a huge help and I still can't believe it. I am just over the moon about it. Rafael has been quick to respond, extremely patient with my questions and an absolutely pleasure to deal with. 10/10 customer service. Thank you so much, Rafael and Duliban!
Arglatina
11 months ago
I recently worked with Breanne N. from the Grimsby office, and I couldn’t be more pleased with the service I received. Adding vehicles and insuring younger drivers can be quite challenging and expensive, but Breanne as well as Rafael were absolutely fabulous throughout the entire process. Her professionalism and helpfulness made all the difference during this complex situation. I highly recommend Breanne at Duliban Insurance Company in the Grimsby office to anyone looking for an exceptional insurance broker!” Andrea D 😊
Michael Elliott
11 months ago
Very helpful in getting me the best possible deal
Lenny Evans
11 months ago
Amber was very helpful and knowledgeable and worked through my issue quickly.
Maria Orlando
1 year ago
I sent an email to whom I thought was the agent handling my account this morning. I received a call back message saying the agent was no longer with the company, please remove her name, and call back to the office. When I did, the call bounced around until I received an automatic message requesting I leave my number and I would receive a call back after agents had finished with other clients. I waited by the phone and did receive a call, but they hung up. Now it is a few hours later, and still no return call or an email. At first I gave a one star rating for the poor customer service. The company may be located in a small town, but the service is big town business. The next day I was very surprised to receive a call apologizing for the mix up and my issue was resolved quickly. I changed my rating to four stars; "the squeaky wheel gets the grease."
Shawn Bonville
1 year ago
Hilary was very responsive and got me a great price within a short time period. She was very respectful, and congratulated me on my new vehicle! Very happy with this insurance agent and how I was treated.
muwanguzi emish
1 year ago
I just wanted to take a moment to sincerely thank Hilary Phelps for all your help in securing insurance for my vehicle. Your patience, professionalism, and attention to detail truly made this process smooth and stress-free. I especially appreciate the time you took to walk me through every part of the package and ensure I understood all the details. Thanks to your efforts, I now have coverage that not only fits my needs but is also affordable. I genuinely appreciate your dedication and support—you're truly a pleasure to work with!
Guy 1
1 year ago
I appreciate the personal service from Todd Minor. A quick phone call resolved my concerns. Thanks Todd.
Shiham Ghouse
1 year ago
Great experience dealing with them, huge shout out to Hillary Phelps for the execution of excellent customer service
Elijah Songcuya
1 year ago
We were first in contact with Lisa B., she was the first agent we spoke to over the phone before we were transferred to another representative to finalize everything. Lisa provided a quote that was well within our budget (even cheaper than we were expecting) and had every coverage we were looking for + more. She answered our numerous questions in detail through email in less than 24 hours! Amazing service from the Duliban team!
Devon L
1 year ago
Called in to Duliban about switching over insurance for my Model 3 and in under an hour, Holly had my quote, a great competitive price and even went over additional ways to save some cash through the EV society. Really great experience all the way from contact to signing. Would highly recommend.
Holly was great to work with, quick and easy!
taman caur
1 year ago
I experienced Holly from this insurance she’s wonderful helping me with each and everything…
Kevin Taylor
1 year ago
Always a great experience with Duliban Insurance! Tia Balint was fantastic in helping me with a last minute change and saved me a few bucks too! Highly recommend!
Guy Sheppard
1 year ago
Once we got organized, everything was smooth.
Todd and Holly were great! They were very quick to get me a quote and they facilitated the paperwork to make the process smooth!
Tom Morrison
1 year ago
The key to fantastic representation by your home and auto insurance broker is quality service. We have dealt with Todd Minor for about 20 years now, both with a previous firm and now with Duliban. Todd has always been tremendous...providing us with what we need and then following up with regular reviews and exceptional service. Being available for a quick call or email when you need something...a change...a claim... is so very important. That level of service and knowledge has confidently allowed us to refer multiple clients to him and his firm over the years trusting that they will not be disappointed.
Chris Carter
1 year ago
I called Holly Moore at Duliban Insurance for a quote. She was really help let me know all the extras I was missing but never push anything on me which was wonderful. The pricing I got was very impressive so I'm now with Duliban Insurance.
Quick and thorough communication with Holly Moore. She is so lovely, patient, and helpful. I had so many questions and she had all the answers.
Todd _
1 year ago
I have had the great pleasure of dealing with the extremely helpful and caring staff and agents with Duliban Insurance. In particular, Todd Minor has always gone above and beyond the call of duty when it comes to his caring patience and time he puts into helping and working with clients. I couldn't see any other insurance brokerage I'd want to have my policy with than Duliban.
Lauren Lucyk
1 year ago
My car insurance broker Todd Minor is very thorough and explains things very well. Thanks for all your help Todd!
Jason Pigeon
1 year ago
I had the pleasure of working with Todd Minor today to add a new vehicle to our policy. Todd is very knowledgeable and has always been there to answer any questions and provides recommendations to ensure we are getting the most competitive prices for the coverage we need with our growing family. Always a pleasure to deal with Todd.
Alain Mantha
1 year ago
Had a great experience with Warren, he was very helpful and knowledgeable.
Karen Medvic
1 year ago
I called for a quote for a vehicle for our daughter. Todd took the time to explain our options and worked out various prices so we could make our decision. Thanks as always Todd for your expert advice!
I’ve dealt with Todd for many years at Mason, and now at Duliban. As always his customer service goes above and beyond. I highly recommend him if you’re looking for all of your insurance needs! Thanks so much! -Mackenzie
Riley Sauve
1 year ago
Holly was awesome, she was quick and efficient in getting us the best quote possible! Definitely will recommend to anyone who asks where I got my insurance
Ann Chisholm
1 year ago
As my insurance (auto and car) needed renewal, I wanted to compare rates and products. On the recommendation of a trusted relative, I contacted Duliban Insurance brokers and am delighted with the result. I dealt with Hilary Phelps who attentavly listened to my needs and found me a product which not only saves me money but meets my expectations. Hilary was a true professional - knowledgeable, respectful, honest and kind. I would highly recommend Duliban Insurance Brokers.
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