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COVID-19 Update

A COVID-19 Update

September 30, 2020.

A message from Jason and Adam Duliban:

We hope you and your loved ones have remained safe and well during this time.

As we continue to navigate the current coronavirus (COVID-19) landscape, we want to provide you with a few updates on how we are doing our part to help keep our valued team members and clients safe.

On Monday, September 28th, Ontario Premier Doug Ford announced that the province of Ontario entered the second wave of the COVID-19 pandemic, according to health officials. The length and severity of this wave remain unknown. 

Since the beginning of the COVID-19 pandemic, our top priority has been the continued safety of our team members, their families, and our valued clients. Many of our team members continue to work from home though, some have returned to the office in adherence to internal protocols. What remains the same is our unwavering commitment to providing our clients with exceptional customer service and support in these most precarious times.

“At this time, our offices will remain closed to clients until further notice.”

As a family-owned and operated business, we have approached the COVID-19 pandemic with caution, composure, and vigilance. Internally, we have developed a multi-phase Recovery Plan. This framework is not time-bound, as we continue to consider advice from public health and government officials and make necessary adjustments.

Earlier this month, we entered Phase Three of our Recovery Plan. This began preparation for clients to return to our offices. At this time, our offices will remain closed to clients until further notice. This decision is to protect the safety and well-being of our staff and clients. We have and will continue to invest in all other means of communication and remain available to assist you via phone, text, customer portal, web chat and through social media. 

You can manage your policy, access important documents such as pink slips and more online using the client portal. Please access your client portal using the email address on file.

You can also get in touch with us Monday-Friday 8:00 a.m.-6:00 p.m. and Saturday 9:00 a.m.-2:00 p.m..

As a small business, we appreciate your patience and understanding more than ever. These necessary steps will help to ensure the health and safety of our valuable team members and clients.  As always, if you have any questions or concerns, please contact us. 

Thank you for trusting us as your hometown broker.

Sincerely,

Jason and Adam Duliban

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